Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/14802601/

Work experience

Career break

from 04.2025 to 07.2026 (1 year 4 months)
Working on a personal project

Career Break
I chose to take a career break to focus on personal growth and pursue long-term goals outside of my professional career.
During this time, I dedicated myself to deepening my knowledge of holistic health, nutrition, and overall well-being, while also investing significant time in my passion for music and creative development.
This period has allowed me to build new skills, strengthen my discipline, and gain a broader perspective that I now bring back to my professional career with renewed energy, focus, and motivation.

Customer support representative

from 11.2024 to 03.2025 (5 months)
Teleperformance Col, Remote (Telecommunications and networking)

• Supported chat-based campaigns with real-time
communication and database management.
• Delivered high-quality customer service in a fast-paced environment.

Customer support representative

from 03.2023 to 10.2024 (1 year 8 months)
Asurion, Remote (Telecommunications and networking)

•Handled real-time chat support for account and database operations.
•Maintained high customer satisfaction while resolving inquiries efficiently.

Technical support specialist

from 08.2018 to 03.2023 (4 years 8 months)
Foundever, Remote (Telecommunications and networking)

•Provided multi-channel technical support (chat, phone, email) and back office assistance.
•Acted as floor support and inbound backup, ensuring smooth team operations.

Customer support representative

from 10.2017 to 08.2018 (11 months)
Teleperformance, Remote (Telecommunications and networking)

•Delivered advanced troubleshooting over phone for tech devices and services.
•Served as peer advisor and training assistant, helping improve team performance.

Education

Uniminuto University - Colombia

Education, Lviv
Higher, from 2015 to 2022 (7 years)

Earned a Bachelor’s Degree in English as a Foreign Language, focusing on language instruction, communication skills, and cross-cultural competence.

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Responsibility
• Active sales
• Communicability
• Management of CRM
• Educability
• Attentiveness
• Conflict-free
• Adaptability
• Honesty
• Written translation
• Confidence

Language proficiencies

• English — advanced
• Spanish — fluent

Additional information

•Fluent in English and Spanish; strong written and verbal communication skills
•Experienced in real-time customer support via chat, phone, and email across global teams
•Quick learner with a proactive approach to problem-solving and team collaboration
•Familiar with Windows, macOS, Android, and iOS platforms; strong technical troubleshooting skills
•Highly adaptable to fast-paced environments and shifting responsibilities
•Open to relocation and remote/hybrid work opportunities