- File
Михайло
Customer support representative
- Age:
- 34 years
- City:
- Kyiv
Contact information
The job seeker has entered a phone number and email.
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/10956664/
Uploaded file
This resume is posted as a file. The quick view option may be worse than the original resume.
• Experience in development test documentation: Test Plans, Test
Cases, Checklists, Bug Reports
• Knowledge of the types and levels of testing
• Understanding the test design techniques
• Experience with bug - tracking system - Jira, Trello
• Basic experience of API testing (Postman)
• Basic experience of Chrome DevTools
• Knowledge of Agile methodology - Scrum, Kanban
• • Basic experience GIT
Experience:
Dec 2019 – Jul 2024
Company: AeroCool Advanced Technologies Corp.
Position: Technical Support Specialist
• User support and moderation in social networks
• Customer support on the largest platforms for the sale of goods
Mykhailo Uhriumov and through company mail
• Help in solving problems with the company's goods
Objective: • Consultation and answers to users' questions
Technical support position • Monitoring and identifying problems with products
Kyiv, Ukraine • Analytical work on competitive products
• Reports on the work performed and the situation in general about
CONTACTS user feedback, problem detection, etc.
[
[
June 2016 – Nov 2020
Company: F.ua
[
Position: Customer Service Support Manager
uhriumov/
• Working with user feedback on all price aggregators regarding
the operation of the online store, solving problems that have
Additional education:
arisen.
2024 Udemy course – Software Testing
QA- In progress • User support through social networks, mail and on the website of
the online store, moderation.
https://www.udemy.com/course/qaengineer • Helping users with their online store orders
/ • Monitoring problems with placing an order or its delivery or
Language: shipment. Also monitoring the problems of the site, collecting
• English: Intermediate feedback from users and transferring information to the relevant
• Ukraine: Native departments.
• Russian: Native
Soft Skills:
• Team player Nov 2013 – May 2015
• Strong communication skills Company: Nova Poshta
• Reliable Position: Terminal Operator
• Responsibility and discipline
• Hardworking
• Punctual Education:
• Fast learner 2010 - 2015
• Flexible Kyiv National University of Construction and Architecture
• Ambitious Master's degree, Information technologies of design, Computer systems
engineer
More resumes of this candidate
Kyiv
Summary: • Experience in development test documentation: Test Plans, Test Cases, Checklists, Bug Reports • Knowledge of the types and levels of testing • Understanding the test design techniques...
Similar candidates
-
Customer support representative
40000 UAH, Kyiv -
Technical support specialist
Kyiv -
Спеціаліст тех. підтримки
Kyiv -
Customer support representative
Kyiv -
Customer support representative
Kyiv -
Спеціаліст help desk
Kyiv
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/10956664/