Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10969716/

Work experience

Customer service manager

from 03.2023 to 10.2024 (1 year 7 months)
Airiek Clinics, Remote (Medicine, pharmacy)

Worked a s frontline customer service and accounting specialist remotely for a medical and dental clinic in Newyork. I assisted with
-Quick books accounting
-Frontline appointment booking for patients to see the doctor
-Made sure every doctor's schedule was always booked with patients
-Responded to all emails from patients regarding radiology/lab tests
-Checked and verified insurance for every patient before an office visit

Sales representative

from 06.2020 to 09.2022 (2 years 3 months)
Conex LLC, Remote (Auto business and auto service)

Worked as a sales manager for Conex LLC, a company involved in trucking and storage equipment sales. In this position my responsibilities and achievements were:
-I made 9000$ in sales of 3 storage silos
-Reached out to prospects interested in storage equipment
-Followed up customers who bought storage equipment but had complaints about their items
-Organized delivery and maintenance schedules for technicians
-Searched for suppliers in China, US and other countries
-Educating/training new employees on how to make sales to warm and cold prospects

Customer support representative

from 03.2019 to 04.2020 (1 year 1 month)
Devcube LLC, Remote (Medicine, pharmacy)

I worked with Devcube a company that sold fashion and designer eyewear helping with the following
-Shopify/amazon account management
-Resolving customer complaints through Zendesk
-Tracking orders using shipmonk, shippo, DHL and affiliated sites
-Dealing with positive and negative feedbacks on trustpilot, google, facebook etc
-Handling paypal, klarna and stripe disputes.

Education

Ivan Franko National University of Lviv

Computer Science, Lviv
Higher, from 2017 to 2020 (3 years)

Additional education and certificates

Sales Promotion & Cold Calling

2 months

AI Implentation In Customer Service

3 Months

Microsoft Office Tools

2 months

Cousera Basics Of Customer Support & Experience

5 months

Knowledge and skills

• Direct sales
• B2B Sales
• Active sales
• Educability
• Canva
• Ability to analyze
• Zendesk
• Trello
• Asana
• Management of transport logistics
• Dispatching of transport
• MS Office
• QuickBooks
• Cold sales
• Warm sales
• Management of social networks
• Content management
• Content Creation
• Creating Reels
• Facebook Ads Manager
• Organizedness

Language proficiencies

• English — fluent
• Ukrainian — beginner

Additional information

Hello Employer!

I am a Customer Service Specialist with over two years of experience working for different companies, and I believe I can contribute effectively to your team.

I can connect with customers, understand their unique needs, and provide solutions that exceed their expectations. I am skilled at resolving complaints and guiding customers through complex processes.

I look forward to the opportunity to speak with you further.