Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10973915/

Work experience

Customer support representative

from 09.2024 to now (11 months)
Uniwell, Дистанційно (IT)

- Providing prompt and high-quality resolution to customer inquiries;
- Communicating with customers via relevant support channels (Zendesk);
- Reviewing and moderating AI-generated responses;
- Maintaining strong knowledge of our products, processes, and policies;
- Staying up to date with product updates and releases;
- Sharing feedback to help improve products and the user experience.

Customer support representative

from 08.2022 to 04.2025 (2 years 8 months)
Wentrum, Київ (IT)

- Maintaining knowledge of products and services offered by the company;
- Resolving and identifying customer's issues "on spot" while maintaining a positive image of the company;
- Communication with customers via various channels of communication, including phone support, Live Chat, and email;
- Above and beyond service, without hurting the interest of the company;
- Constant improvement and personal growth as a professional to improve quality of the service and company's image- Maintaining knowledge of products and services offered by the company; - Resolving and identifying customer's issues "on spot" while maintaining a positive image of the company; - Communication with customers via various channels of communication, including phone support, Live Chat, and email; - Above and beyond service, without hurting the interest of the company; - Constant improvement and personal growth as a professional to improve quality of the service and company's image

Real estate manager

from 10.2020 to 10.2022 (2 years)
Quattrhouse, Київ (Нерухомість)

- Performing comparative market analysis to estimate properties’ value
- Intermediate negotiation processes, consult clients on market
conditions, prices, legal requirements, and related matters, ensuring a
fair and honest dealing
- Provide guidance and assist sellers and buyers in marketing and
purchasing property for the right price under the best terms
- Prepare necessary paperwork (contracts, deeds, closing statements
etc)
Remain knowledgeable about real estate markets and best practices

Project Manager/Sales Representative

from 07.2019 to 08.2020 (1 year 1 month)
NEO SYSTEM, Київ (Будівництво, архітектура, дизайн інтер'єру)

- Cooperate with designers to create accurate product and sales-
oriented marketing interactions and experiences
- Develop project concepts and maintain optimal workflow
- Reaching out to customer leads through cold calling
- Building and maintaining client relations
- Solve problems for clients by developing innovative and tailored sales
solutions
- Possessing a deep knowledge of the business product

Education

КНЛУ

Японська мова і література, Київ
Unfinished higher, from 2012 to 2016 (4 years)

Knowledge and skills

• Здатність до навчання
• Zoiper
• Zendesk
• Tawk

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Japanese — average

Additional information

Розглядаю виключно remote.