Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/10980127/

Work experience

Dispatch Team Lead

from 01.2025 to now (1 year 10 months)
AutoBidMaster Ukraine, Житомир (Автобізнес та автосервіс)

Leading a team of dispatch agents in US vehicle logistics - responsible for carrier operations, team performance, and process improvement.
• Managed carrier relationships and negotiations - competitive rates and reliable partner network across priority routes
• Balanced cost efficiency and service quality in carrier negotiations to protect route margins
• Coached and developed the team through regular feedback and performance reviews
• Resolved complex escalations involving carriers, warehouses, and internal teams
• Reduced average pickup and dispatch time through carrier network optimization and team performance improvements
• Coordinated daily with Sales, Operations, Warehouse, and Finance to keep operations aligned with business goals

Training manager

from 06.2023 to 01.2025 (1 year 8 months)
Autobidmaster LLC, Житомир (Автобізнес та автосервіс)

Trained and onboarded 10 agents who stayed long-term in the team.
Built and maintained training materials, quality standards, and agent development tracking for the dispatch team.
• Developed onboarding programs and training materials for new agents
• Conducted regular QA audits of agent calls, emails, and written interactions to maintain quality and identify coaching opportunities
• Documented team processes and tracked agent development progress in Confluence

Dispatcher

from 08.2022 to 05.2023 (10 months)
Autobidmaster LLC, Житомир (Автобізнес та автосервіс)

• Coordinated vehicle pickups and carrier assignments across US states, managing 2k+ shipments annually
• Communicated with carriers via calls and emails - confirming availability, negotiating rates, and ensuring on-time pickup
• Handled order updates, delay notifications, and issue resolution with internal teams
• Maintained accurate shipment records and tracking in internal CRM system

Education

Житомирська політехніка

Менеджмент, Житомир
Higher, from 2022 to 2024 (2 years)

Житомирський державний університет імені Івана Франка

Навчально-науковий інститут іноземної філології, англійська мова, Житомир
Higher, from 2018 to 2022 (4 years)

Additional education and certificates

Strategic marketing, Projector Institute

2024
Certificate

Project Leadership

2023
Certificate

Digital Marketing: Fundamentals, Google

2026

Knowledge and skills

• AI-інструменти
• Ділове листування
• MS Teams
• MS Excel
• Zendesk
• Trello
• Confluence
• Відповідальність
• Ведення CRM
• Ведення телефонних переговорів
• Організованість
• Доброзичливість
• Уважність
• Адаптивність
• Дисциплінованість
• Leadership
• Team management
• Onboarding for staff
• Stakeholder management
• Strategic planning
• Performance optimization
• Operational management
• Management of transport logistics

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Polish — beginner

Additional information

Operations professional with 4+ years of experience in high-volume international operations and logistics, progressing from Dispatch Agent to Team Lead.
My experience combines operations management, process improvement, vendor and partner management, team leadership, escalation management, and cross-functional coordination.
I’m interested in the intersection of business operations, process improvement, and new technologies - finding practical ways to make operations more efficient, scalable, and data-driven.
Tools: Zendesk · Confluence · Trello · CRM · Google Workspace · ChatGPT · Claude