Contact information

The job seeker has entered a email.

You can get this candidate's contact information from https://www.work.ua/resumes/10990559/

Work experience

Customer Support Representative

from 09.2023 to 05.2024 (8 months)
Moniepoint MFB, Remote (Finance, banking, and insurance)

•Customer Ticket Management: Managed customer tickets using zendesk, identified customer needs, and provided accurate, valid information using appropriate tools.
•Relationship Building: Built and maintained sustainable relationships with customer accounts through open and interactive communication.
•Complaint Resolution: Handled customer complaints, provided solutions within time limits, and ensured timely follow-up for resolution.
•Process Documentation: Kept detailed records of customer interactions, processed accounts, and maintained proper documentation.
•Team Sales Targets & SLAs: Met personal and team sales targets, ensuring ticket handling met service level agreements (SLAs).

Sales manager

from 01.2022 to 12.2022 (11 months)
First Katalyst Marketing Limited, Remote (Retail)

•Customer Engagement: Took extra steps to engage customers, improving satisfaction and loyalty.
•Performance Analysis: Analyzed customer service data to identify trends and areas for improvement, driving process optimization.
•Mentorship: Provided mentorship to peers, evaluating their response quality and offering constructive feedback.
•Collaboration: Worked closely with global teammates, sharing insights and improving service delivery.

Education

Niger Delta University

Economics, All Ukraine
Higher, from 2014 to 2018 (4 years)

Additional education and certificates

Virtual Assistant, ALX

2024, 2 months

Knowledge and skills

• Conflict-free
• Communicability
• Work with clients
• Business communication
• Google Docs
• Google Drive
• Google Slides
• QuickBooks
• Zendesk
• HubSpot
• Teaching English

Language proficiencies

English — fluent