• PRO

Divya

Customer Support Representative, Sales Manager, Chat Operator (HR, Real estates)

Employment:
Full-time, part-time.
Age:
25 years
City of residence:
Kyiv
Ready to work:
Kyiv, Remote

Contact information

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Work experience

Real estate manager

from 01.2024 to now (1 year 1 month)
Vista properties, Remote (Real estate)

Manage day-to-day property operations and tenant relationships
• Onboard tenants, draft contracts, and coordinate check-ins/check-outs
• Advertise properties and schedule viewings for vacant rooms
• Coordinate with maintenance contractors for property upkeep

Retention manager

from 06.2023 to 12.2023 (6 months)
Pirate sports, Kyiv (IT)

•Manage CRM systems, input data, and handle calls/emails
•Build and maintain strong relationships with existing clients
•Provide timely assistance to players, ensuring their satisfaction

HR manager

from 02.2022 to 03.2023 (1 year 1 month)
superior transportation, Remote (Transportation and logistics)

•Responsible for hiring drivers across the USA, Canada, and Mexico
•Verify documents and collaborate with security teams
•Track load completion and maintain regular communication with drivers

Customer support representative

from 08.2021 to 01.2022 (5 months)
Legacy service, Kyiv (Telecommunications and networking)

•Manage MS Excel data and handle customer calls and queries
•Oversee CRM system and social media management (Indeed, Facebook)
•Assist with mobile app management and hiring contractors/sub-contractors

Sales manager

from 01.2021 to 07.2021 (6 months)
City staff, Kyiv (Telecommunications and networking)

•Proficient in CRM and chat support tools
•Provide empathetic customer support and resolve issues efficiently
•Advise customers on investment opportunities and guide them through the process

Education

Taras Shevchenko National Medical University Of Kyiv

Medicine, Kyiv
Higher, from 2020 to 2026 (6 years)

Knowledge and skills

  • Conducting presentations
  • Word processing
  • SEO
  • Conducting negotiations
  • Export operations
  • Supply chain management
  • Ability to work in multitasking mode
  • Management of CRM
  • Fast typing
  • MS Outlook
  • MS Excel
  • Stress resistance
  • Communicability
  • Organization of international transportation
  • Organization of road transport
  • Independent decision-making
  • Educability
  • Organization of internal transport
  • Initiative
  • Handling objections
  • Sale of real estate
  • User Bitrix24
  • Indirect sales
  • Direct sales
  • B2B Sales
  • Attentiveness

Language proficiencies

  • English — fluent
  • Hindi — fluent

Additional information

You may contact me on telegram and viber
https://t.me/divyayaya18

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