Contact information

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Work experience

Receptionist

from 03.2025 to 04.2025 (2 months)
OneFam Hostels - Prague, Kyiv (Tourism)

Responsibilities:
•Managed booking and guest services using the Cloudbeds system, Hostelworld, Booking and other online platforms
•Handled guest registration, including documentation
•Coordinated volunteers, conducted training
•Provided guests with local and tourist information to enhance their stay
•Contributed to creating a welcoming and cozy atmosphere for international guests
•Ensured the cleanliness and overall maintenance of hostel facilities
•Handled cash processes

Result:
This experience significantly enriched my ability to work in a multicultural environment. It allowed me to develop strong skills in using international hospitality CRM systems, build intercultural connections, and foster a collaborative and positive guest experience. Overall, it was an immensely enriching and heartwarming experience, for which I remain deeply grateful to the wonderful OneFam team!

Адміністратор у готель

from 12.2024 to 02.2025 (3 months)
Glacier Premium Apartments, Буковель (Готельно-ресторанний бізнес)

Responsibilities:
•Processing comfortable check-ins and check-outs
•Working with the Servio HMS
•Booking
•Handling cash processes
•Concierge service
•Communication with other departments
•Providing information support
•Processing guest requests
•Booking additional services
•Sales


Result:
•Given work experience enhanced a hospitality mindset and the ability to think "two steps ahead", strengthened focus on customer needs and satisfaction
•Together with the team, we successfully ensured a comfortable stay for guests during the high winter season, focusing on their wishes and needs while being attentive to details

Onboard Tourleader

from 05.2024 to 08.2024 (4 months)
Sail Croatia, Split (Туризм)

Responsibilities:
•Accompaniment of groups of 25-36 international guests during seven-day cruises through Croatian islands and coast
• Ensuring the comfort of guests, adding value to their trip
• Providing presentation of destinations and tourist information
• Organizing the daily schedule
• Communicating with service providers
• Working together with crew
• Managing issues and incidents
• Selling and promoting excursions,
• Processing all guest check-ins and check-outs
• Running daily reports
• Answering and processing guest questions and requests


Result:
•This internship gave me the opportunity to gain confidence, improve communication, problem-solving, soft and leadership skills, enhance ability to work under pressure
•The most pleasant result of this work was sincere smiles of the guests, positive feedback, personal and professional improvement and unforgettable experience created for customers

Education

Taras Shevchenko National University of Kyiv

Tourism, Kyiv
Higher, from 2021 to 2025 (4 years)

Under the "Tourism" educational program, students of my specialty study such subjects as Tourism Economics, Organization of Hotel Management, Organization of Transport Services in Tourism, Methodology of Tour Development, Economics of Tourism Enterprise, Professional English, Organization of Leisure and Animation, Safety in Tourism, Information Technology in tourism and others. Acquiring such skills as working with clients, theoretical skills in the knowledge of tourist resources of different countries, analytical skills, skills in promoting content in social networks and other.

Knowledge and skills

• MS Office
• Flexibility of thinking
• SERVIO HMS
• Mentoring
• Attracting new customers

Language proficiencies

• Ukrainian — fluent
• English — above average

Additional information

Currently a fourth year student of higher education of "Tourism" educational program with hands-on experience of teamwork in an intercultural environment, participation in international projects and work experience in tourism industry.

Resolute and committed, patient and organized, amiable and outgoing, responsible for personal and career
growth, travel lover and connoiseur of beauty with endless will to learn and improve.

I am more than glad and proud to find myself in hospitality and to proceed in this field. Spreading the positive energy, constantly seeking inspiration and sharing this inspiration with colleagues and clients, providing with quality service and valuable experience,creating an effective workspace and growing together - that is the power of hospitality.

Life motto: "Seek inspiration. Seek peace. Practice gratitude".

Hobbies: drawing