Personal information hidden

EKEMINI NYONG
Sales & Customer Operations Specialist | Medical Coordinator | Clinical Market Research
Consultant

Logistics • Appointment Setting • CRM & Call Tracking Systems

International Healthcare • Medical Tourism • Patient Care Coordination • Teaching

Malta | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | LinkedIn: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY

Medical Coordinator, Clinical Market Research Consultant, and Sales Operations Specialist with an M.D.
background and 9+ years of experience across healthcare coordination, oncology-focused research, and
revenue-generating customer operations. Proven ability to manage high-value patient journeys,
coordinate care across international clinic networks, and support data-driven clinical research initiatives.
Experienced in high-volume, KPI-driven environments supporting U.S.-based logistics and home service
companies, with a track record of converting leads, managing customer relationships, and driving
revenue growth. Known for professional autonomy, operational reliability, and the ability to perform
effectively in fast-paced, time-sensitive roles across healthcare and commercial settings.

CORE COMPETENCIES

Patient Coordination & Advocacy • International Clinic Liaison • Treatment Research & Comparative
Analysis • Medical Documentation & Regulatory Compliance • Cost Negotiation & Treatment Offers •
Healthcare Logistics & Care Coordination • Clinical Market Research (Oncology) • Multichannel Patient &
Client Communication • Confidential Data Handling • Sales & Appointment Setting • High-Volume
Inbound & Outbound Calling • CRM & Dispatch Systems • Call Tracking & Quality Assurance (QA)
Environments • Auto Shipping & Logistics • KPI & Performance Tracking • Pricing & Quoting • Customer
Retention • Schedule & Route Optimization

PROFESSIONAL EXPERIENCE
Teaching Associate/ Lecturer (Family Medicine and Clinical Ethics) — University of Malta | Faculty
of Medicine & Surgery | February 2025 – March 2026

Tools & Platforms: Turnitin, Microsoft Office, Google Workspace, Pubmed

• Delivered teaching sessions to medical students on family medicine principles, clinical decision-
making, and clinical ethics.
• Taught medical law and ethics to law students, covering healthcare regulation, patient rights,
informed consent, confidentiality, and physician liability.
• Facilitated case-based discussions on ethical dilemmas, medico-legal responsibilities, and patient-
physician relationships in clinical practice.
• Supported interdisciplinary learning by bridging medical practice with legal and ethical frameworks
in healthcare.
Clinical Market Research Consultant (Independent) — OMG Medical Consulting | Remote | October
2023 – March 2026

Tools & Platforms: M-Panel (M3 Global), ZoomRx, TDG (The Dedham Group), Virtue Research, Olson
Research Group, All Global Circle, Reckner Healthcare, Sentiment, Medefield, Sermo, My Medical Panel,
CRM Systems, Google Workspace, Zoom

• Provide oncology-focused clinical insights for global healthcare and pharmaceutical market research
studies.
• Independently manage structured research engagements ensuring accuracy, consistency, and
protocol compliance.
• Interpret and document physician-level clinical responses in line with study methodologies.
• Manage high volumes of concurrent research engagements with strict prioritization.
• Operate fully independently with no supervision, demonstrating professional autonomy.
• Generate consistent monthly revenue ranging from USD 6,000 to 17,000.

Medical Coordinator — Bookimed | Remote | May 2019 – October 2023

Tools & Platforms: Healthcare CRM Systems, Tableau, Google Workspace, VoIP & Messaging Tools (Calls,
SMS, WhatsApp, Instagram), Asana, Microsoft Office

• Coordinated care for international patients through a global network of partner clinics.
• Managed multichannel patient outreach via calls, SMS, WhatsApp, and social media platforms.
• Researched clinics and treatment options across the US, Mexico, Hungary, Turkey, Romania, and
Europe.
• Supported booking of 50–60 patients monthly, contributing to USD 50,000–75,000+ in monthly
treatment revenue.
• Tracked patient pipelines and clinic performance using Tableau and CRM systems.
• Maintained confidential patient records and coordinated healthcare logistics.

Sales Agent — BWT Group LLC (MoveWheels), Green Cove Springs, FL (Ukraine) | August 2017 –
April 2019

Tools & Platforms: Central Dispatch, BATS CRM, Hubspot CRM, Ring Central, Google Workspace

• Promoted internally from Customer Support based on initiative and performance.
• Quoted and closed vehicle shipment bookings during U.S. business hours.
• Managed high-volume daily bookings during peak demand periods.
• Posted orders on Central Dispatch, evaluated carrier bids, and dispatched vehicles.
• Converted approximately 50–75% of warm leads; average shipment value $900–$2,000.

Customer Support Representative — BWT Group LLC (MoveWheels) (Ukraine) | June 2016 –
August 2017

Tools & Platforms: Central Dispatch, BATS CRM, Hubspot CRM, Ring Central, Google Workspace

• Sole support agent covering U.S.-aligned evening and overnight hours.
• Handled high inbound call volumes independently and resolved customer and carrier issues.
• Worked in call-recorded, QA-monitored environments; call reviews contributed to promotion.
• Tracked bookings and performance metrics against defined targets.
• Left detailed internal CRM notes and flagged urgent issues for day-shift sales teams.
• Recognized multiple times with Employee of the Month awards.

EDUCATION
Doctor of Medicine (M.D.) — Zaporizhzhia State Medical University | 2013 – 2019

Customer Skills Certificate — Alison Courses | 2022

M.Sc. Family Medicine — University of Malta, Malta | 2025 – 2026

TOOLS & TECHNOLOGIES

Clinical Market Research Panels:

M-Panel (M3 Global) • ZoomRx • TDG (The Dedham Group) • Virtue Research • Olson Research Group •
All Global Circle • Reckner Healthcare • Sentiment • Medefield • Sermo • My Medical Panel

CRM & Healthcare CRM Systems:

HubSpot CRM • BATS CRM • Healthcare CRM Systems • General CRM Platforms

Communication & VoIP:

RingCentral • Zoom • VoIP & Messaging Platforms (Calls, SMS, WhatsApp, Instagram)

Operations & Project Management:

Asana • Central Dispatch

Data, Analytics & Productivity:

Tableau • Google Workspace • Microsoft Office

LANGUAGES
English: Native
German: Beginner