Liudmyla

Liudmyla Udod
Experienced Customer Support Representative with 9 years in international
businesses, adept at resolving diverse customer concerns via phone, email, chat,
and social media. Proficient in MS Office, web-based applications, and
exceptional in communication and attention to detail. Disciplined person and
highly organized team player, skilled in documentation, with a strong interest in
Python for data analysis and data science. Seeking opportunities to grow and
advance in a dynamic environment.

[open contact info](look above in the "contact info" section) North Road, Egremont, Cumbria
[open contact info](look above in the "contact info" section) CA222PR
Full UK driving licence (cat. B)

WORK HISTORY SKILLS
June 2023 to Current • Ability to multitask and prioritise
Customer Advisor Advanced ever-changing workload
United Utilities / via agency/, Whitehaven, Cumbria, • Confident in managing/
United Kingdom coordinating complex travel
- Project work, setting up customers' accounts, itineraries, including all transport
conducting investigations, amending tariffs and and accommodation
charges, issuing correct bills, ensuring proper alignment • Flexibility to respond to
with regulations; unforeseen situations
- Communicate effectively with partners from the • Ability to work with confidential
commercial market to make sure both the companies material, data management
are looking into the same direction; • Strong IT skills including Microsoft
- Gather customer data to ensure the records were Office
complete and up-to-date; • Able to work on own initiative
- Successfully met the project deadline and delivered with minimal supervision
the most accurate results. • Have excellent organisational
skills and attention to detail
• Diary management, scheduling
May 2022 to January 2023
meetings
Administrator
• Self-motivated, keen to learn
TYG Ltd, Bigrigg, Cumbria, United Kingdom
• Ability to turn hand to anything
• Took and directed calls through switchboard; as and when needed
• Answered questions about products or services
offered at business;
• Interacted with other departments; EDUCATION
• Filled, delivered and accepted mails; September 2011 to June 2015
• Provided customer support; Bachelor of Philology Teacher of
• Maintained reception area; English and World Literature
• Scheduled appointments and meeting times; Pavlo Tychyny Uman State
• Put through sales and assisted clients making Pedagogical University, Uman,
orders; Ukraine
 • Engaged in public relations and marketing to September 2015 to June 2016
minor degree. Master's degree Teacher of
Languages (English, German) and
World Literature
August 2021 to May 2022
Pavlo Tychyny Uman State
Dispatch Coordinator
Pedagogical University, Uman,
Myle Technologies, Kyiv, Ukraine
Ukraine
• Assisted customers and drivers, troubleshooted Foreign Languages Department
their problems during their first contact;
• Made schedules for drivers, due to their working
hours and districts, they'd like to work in; LANGUAGES
• Managed over 60 customer calls per day;
Ukrainian
• Processed requests made by phone through
company dashboard; Native
• Played key role in customer experience cycle; English
• Prioritized tasks and managed workflow; Fluent
• Identified customers' needs and concerns;
• Worked under high pressure conditions. Russian
Fluent

May 2018 to February 2022
Personal assistant
TR Logic LLC, Kyiv, Ukraine, remote from 2019

• Maintained director's schedule;
• Handled correspondence;
• Dealt with incoming payments, processed refunds,
etc;
• Communicated with customers, employees on
director's behalf;
• Prepared daily reports;
• Recruitment when needed;
• Arranged travels and accommodations;
• Assisted with director's personal issues, like booking
appointments, tickets, etc.

September 2019 to August 2021
Teacher of English as a Foreign Language
Bucha State School №4, Bucha, Ukraine

• Enlarged students' knowledge about modern
linguistic science.
• Used progressive technologies and active
teaching methods, supported use of ICT in learning
activities and developed students' competence
and independence in its use.
• Supported students with special needs, ensured
their access to learning activities;
• Established constructive relationships with students
and parents;
• Encouraged students to interact with others and
 engaged them in activities;
• Participated with students in 1:1, groups or
classroom situations.

October 2020 to May 2021
Customer Support Representative
Lilly PetBox, Remote job

• Assisted customers via helpdesk;
• Made posts and managed customers inquiries and
comments in social media: Facebook, Instagram;
• Monitored Facebook and Instagram profiles to find
new influencers;
• Dealt with carriers and postage;
• Increased sales by 11%.

September 2017 to May 2018
PA to the Headteacher, Teacher of English
Svitogray Private School, Bucha, Ukraine

• Worked with autistic children, children who have
communication difficulties, repetitive behaviour;
• Creatively used various forms and methods of
teaching, due to child's special needs;
• Used progressive technologies and active
teaching methods, supported use of ICT in learning
activities and developed students' competence
and independence in its use.
• Worked with official school documents;
• Assisted headteacher, including appointments,
managing head's schedule, etc;
• Tracked students' school attendance;
• Communicated with parents;
• Maintained headteacher's and school's
correspondence;
• Organised school events and excursions during
holiday time.

July 2015 to August 2017
Customer Support Representative
Kiwi.com, Kyiv, Ukraine

• Dealt with incoming calls/chats/emails in English;
• Dealt with requests/questions/payments;
• Booked additional services booking upon
customer's requests;
• Solved problems immediately and independently;
• Generated and provided e-tickets, boarding
passes and other documentation to customers;
• Worked under high pressure, critical situations;
• Followed company procedures, managed over 40
customer calls per day;
• Worked with different departments, airlines, airport
staff to ensure high-quality customer support.