Mariia

Major: Maríía Shapoval
1
Criminology and
International Law 2
Minor:
Politics and International
Relations
Contact Information:
Phone: Objective statement
[open contact info](look above in the "contact info" section) Who am I?
Email: Dedicated human with a background in Criminology and Law,
currently gaining an experience in all spheres in existence one can
[open contact info](look above in the "contact info" section) get their hands on!
[open contact info](look above in the "contact info" section) In a possession of proven ability to adapt quickly, learn new skills,
and trying the best in contributing effectively in dynamic, fast-
paced environments. Willing to grow within an innovative and
supportive workplace!
Education
Bachelor of European Studies Wo r k i n g E x p e r i e n c e
University Complutense, Madrid
1) 1) Front-Desk Administrator (Part-time, current place of work)
KU Leuven, Belgium Madrid Barajas Airport, Madrid (August 2025 – Present)
2022-2026 Serve and consult clients, assisting with inquiries and service
coordination.
Collaborate with teams to enhance client experience and operational
Languages efficiency.
English: C1 (Excellent) 2) International Department Administrator
Prifinance, Remote, Estonia, Tallinn (October 2025- December 2025)
Ukrainian: C2 (Proficient)
Communicate with clients to support transactions, payments, and
Russian: C2 (Proficient) cheque processing.
Spanish: B2 (Upper Manage client portfolios and maintain accurate records in the CRM
Intermediate) system.
Drive customer satisfaction and retention through a proactive, results-
German: A2 (Beginner)
oriented approach.
Computer Skills/ Proficient in 3) Front-Desk Administrator (Part-time, current place of work)
Madrid Barajas Airport, Madrid (August 2025 – Present)
CRM systems: HighLevel, Serve and consult clients, assisting with inquiries and service coordination.
Pyrus Collaborate with teams to enhance client experience and operational
efficiency.
Excel/Word/PowerPoint, 3) Sales Representative
LS Daycare, Remote, Brooklin, NYC (June 2025 – October 2025)
Google Docs,
Respond to client inquiries and share service information
Gmail, Assist with virtual onboarding and client relationship management
Coordinate scheduling and virtual class/tour appointments
Outlook,
Maintain accurate client records and feedback
Slack. Collaborate with the team to enhance customer experience and
retention
Relevant Skills 4) Support Stuff (Part-time, current place of work)
Attention to details Honta Beauty, Madrid (February 2025 – Present)
Adaptability Providing cleaning and maintenance services, assisting with room
setup and supply organization
Good sense of humor
5) Events Support Stuff
Communication skills Irish College, Leuven (September 2024 – February 2025)
Quick learner Providing services by helping in organisation and support of the
Problem-solving events and interacting with clients/customers
6) Voice Actor - English Language
Multitasking Lionbridge, Remote (October 2024 – January 2025)