Mariia

WORK EXPERIENCE
Recepcionist @ Hotel Arche Poloneza (Warsaw,
Poland)
01/10/2023 - 27/07/2024
• Handled client agreements, finalized pricing, and upsold additional
services (parking, private transportation, meeting rooms...)
• Supervise new receptionists.
• Software used: Protel, Office Suite.
• Check-in & check-out of clients.
•
MARIIA •
Work with Booking, Expedia and Profitroom
Solve guest issues.
•
KUCHER •
Handle phone and email communication.
Perform administrative tasks.
• Collaborate with other hotel departments to ensure maximum quality.
• Issue documents, settle invoices, and accounts.
ABOUT ME
Recepcionist @ Hotel htop Amaika 4* Superior
I am from Ukraine, and working (Calella , Spain)
with people is my passion. I am Programa
0 1 / 0 7 / 2 0 2 Erasmus
3 - 3 0 / 0 9 /+2 0 2 3
organized and communicative, • Register client check-ins and check-outs.
with 2 years of experience as a • Software used: Centauro, Office Suite.
receptionist and over 5 years in • Solve guest issues.
sales and customer service. • Handle phone calls and emails.
• Perform administrative tasks.
• Coordinate with other departments to ensure the best quality.
• Issue documents and manage invoices and payments.

Education Recognition Office Specialist @ National
CONTACT ME Agency for Academic Exchange (NAWA) (Warsaw,
Poland)
651 118 959 02/05/2022 – 30/04/2023
Barcelona, Spain
• Provide information and support to candidates regarding the
[open contact info](look above in the "contact info" section) recognition process and document submission.
• Issue information about foreign diplomas.
• Evaluate and analyze the compliance of documents with local
regulations and educational standards.

SKILLS STUDIES
Degree in Tourism
Cus to m er S erv ic e 10/2021 – 07/2024
Higher School of Tourism and Languages (WSTIJO)
Pr of es s io n a lis m Warsaw, Poland

Pharmacy Specialist
Te am w ork 09/2015 – 07/2017
Medical College of t he Ukrainian State Higher Education
Institution 'Ukr ainian Medical Academy of Dentistry'
Ti m e Ma n a ge m en t Polt ava, Ukr aine

Pr ot e l
LANGUAGES
M ic ros o ft O f f ic e English – C1
Spani sh – A2 – Escuela Oficial de Idiom as
Polish - C1
Russian - Nat ive
Ukrainian - Nat ive