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Yana Pylypenko

Date of birth: 04/09/2005 Nationality: Ukrainian Gender: Female Phone number:

[open contact info](look above in the "contact info" section) (Mobile) Email address: [open contact info](look above in the "contact info" section)

Whatsapp Messenger: [open contact info](look above in the "contact info" section) Address: 62-005, Poland (Home)

ABOUT ME

A passionate and dedicated employee. Able to create an engaging atmosphere, implement interactive communication, and cultivate
a supportive environment. Committed to helping people build a strong sense of well-being. Eager to learn new things and grow.

WORK EXPERIENCE

ENGLISH TUTOR – SLOVOM ACADEMY – 18/02/2022 – 09/07/2026 – UKRAINE

• developing lesson plans and designing interactive activities
• conducting individual and group lessons for students aged 14 to 40 and at levels A0-B2
• providing oral and written feedback on assignments and projects
• implementing collaborative, problem-based, project-based, and technology-assisted strategies to improve students' grammar,
listening, writing, and reading skills
I have worked with over 100 individual students and 5 groups throughout my career.

CUSTOMER SERVICE REPRESENTATIVE – LABOPRINT S.A. – 06/07/2025 – 30/09/2025 – POZNAŃ, POLAND

• handling customer inquiries and support via phone, email, and live chat
• maintaining positive relationships with UK-based clients and resolving issues promptly
• updating and managing customer records in CRM systems
• participating in weekly team meetings and training sessions

EDUCATION AND TRAINING

01/09/2022 – 18/06/2026 Sumy, Ukraine
ENGLISH AND GERMAN LANGUAGES Sumy State University (Faculty of Foreign Philology and Social Communications)

Address 2, Rymskogo-Korsakova st., 40007 , Sumy, Ukraine Website https://int.sumdu.edu.ua/en/

Field of study Education. Study program: English and German languages and literatures Final grade Bachelor's degree

13/02/2024 – 02/07/2024 Eskişehir, Türkiye
ERASMUS+ Anadolu University

Address Yeşiltepe, Yunus Emre Kampüsü Anadolu University, 26470, Eskişehir, Türkiye Website https://www.anadolu.edu.tr/

Field of study Education

01/09/2011 – 31/05/2022 Sayi, Ukraine
SECONDARY EDUCATION Sayi educational complex

Address 20, Shkilna st., 42520, Sayi, Ukraine Website https://snvk.org.ua/

LANGUAGE SKILLS

Mother tongue(s): UKRAINIAN
Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

ENGLISH C1 C1 C1 C1 C1

POLISH B1 A2 A2 A2 A2

RUSSIAN C2 C2 C2 C2 C2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

SKILLS

Google (Google Drive, Google Docs, Google Slides, Google Sheets, Google Meets, Google Trends)) work in an international
environment teamwork principles follow given instructions Flexibility adaptability and managing multiple priorities
manage time in landscaping

NETWORKS AND MEMBERSHIPS

03/07/2024 – 31/08/2024 Poznań
CIM Horyzonty

• creating engaging activities, games, and workshops for children and seniors
• providing volunteer work throughout the city
• maintaining clean spaces, decorations, etc. in Poznań
• providing videography/photography support for the company
• organizing festivals, workshops, etc. for children, adults, and seniors

Link https://cimhoryzonty.org/en/home-page/

OTHER SKILLS

15/12/2019 – 30/11/2021
Journalism school

• fundamentals of journalism
• integrating various media forms, including text, images, sound, and video, to create engaging and compelling news
• ethical responsibility and legal aspects of journalistic practice
• writing articles and stories on everyday, political, and philosophical topics
• using multimedia tools (video, audio, presentation)

Link https://ij.ogo.ua/