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Customer support representative

Considering positions: Customer support representative, Фахівець з документообігу, Customer service representative, Асистент логіста, Менеджер з експорту, Менеджер з продажу нерухомості, Торговий представник, Спеціаліст з транспорту, Call center agent
Age: 24 years
City of residence: Ternopil
Ready to work: Remote, Ternopil
Considering positions:
Customer support representative, Фахівець з документообігу, Customer service representative, Асистент логіста, Менеджер з експорту, Менеджер з продажу нерухомості, Торговий представник, Спеціаліст з транспорту, Call center agent
Age:
24 years
City of residence:
Ternopil
Ready to work:
Remote, Ternopil

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You can get this candidate's contact information from https://www.work.ua/resumes/11085897/

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Anna-Mariia Tyterka
Knowledgeable and dedicated customer service professional with extensive experience in the logistics
industry. Proven ability to foster strong relationships, resolve complex issues, and maintain exceptional
client satisfaction. Detail-oriented, organized, and motivated to contribute to continuous operational
improvement.

Work History
2024 – 2025 | Safety Assistant / Accounting Assistant (AR)
Standard Trucking (USA-based logistics company)
• Communicated with drivers regarding truck maintenance and repair scheduling
• Ensured accuracy and timely completion of safety-related documentation
• Delivered critical operational updates and coordinated maintenance processes
• Monitored paid and unpaid loads, verified payment accuracy, and maintained records
• Contacted brokers to resolve delayed payments and addressed discrepancies
• Identified and resolved internal payment issues to improve financial workflow
• Supported both Safety and Accounting departments to enhance operational efficiency

2022 – 2024 | Customer Service Representative
Arka Express, Ternopil
• Entered all order information into the company system
• Maintained communication with driver management and customers
• Provided timely updates and ensured customer satisfaction
• Addressed and resolved client concerns to uphold service quality
• Strengthened company image through professional communication and email etiquette
• Scheduled appointments, managed accessorial charges, and coordinated billing paperwork
• Collaborated with internal departments to optimize processes and documentation

Contact
■ Address: Ternopil, Ukraine
■ Email: [open contact info](look above in the "contact info" section)
■ Phone: [open contact info](look above in the "contact info" section)

Skills
• Complaint resolution – Very Good
• Report preparation – Very Good
• Account management – Very Good
• Creative problem solving – Very Good
• English language B2 – Very Good
• Polish language B2 – Very Good

Education
Bachelor of Science: International Communication in Business
Social Academy of The Sciences – Warsaw, Poland (2019–2022)

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The candidate's resume is posted at https://www.work.ua/resumes/11085897/