Chiamaka

CHIAMAKA IKECHUKWU
[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)

Profile
Motivated and adaptable professional with diverse experience in customer service,
teaching, and the online gaming industry. Known for strong communication skills,
excellent work ethic, and a calm approach under pressure. Proven ability to learn
quickly, deliver consistent results, and thrive in fast-paced environments. Seeking
opportunities to contribute to a team while continuing to grow both personally and
professionally.

Experience
Online game presenter - Evolution-Madrid | May 2024- January 2025
• Presented live-streamed casino games such as blackjack and roulette to a global
audience in real time.

• Maintained high energy and professionalism during long shifts while ensuring strict
accuracy in game delivery.

• Monitored gameplay, followed strict gaming protocols, and ensured compliance with
international gaming regulations.

• Trained in handling unexpected situations during live sessions with calmness and
discretion.

• Awarded “Best Performer” twice for exceptional accuracy, showmanship, and
audience interaction.

Customer service representative- IKON mining limited | January 2022- February
2024

• Responded promptly and professionally to customer inquiries and complaints via phone
and email.

• Maintained detailed records of customer interactions to ensure follow-up and issue
resolution.
• Demonstrated patience and empathy while managing difficult or upset customers.

• Consistently met or exceeded performance targets and quality standards.

English tutor (Primary school) – Private lessons / Online | February 2021- December
2021

• Developed and delivered tailored English lessons focusing on grammar, vocabulary,
reading, and conversational skills for primary school students.

• Created engaging lesson plans and learning materials suitable for different learning styles
and age groups.

• Fostered a positive and supportive learning environment to encourage student participation
and confidence.

• Assessed students’ progress regularly through quizzes, oral exercises, and assignments,
providing constructive feedback.

Education
Currently pursuing a degree – University of Kragujevac, Serbia | 2022 – Present

High School Diploma – Rantya High School, Nigeria | 2013 – 2019

Skills and abilities

• Excellent communication and interpersonal skills

• Strong problem-solving and conflict resolution abilities

• Proven leadership and team mentoring experience

• Ability to work effectively under pressure and meet deadlines

• Proficient in Microsoft Word and PowerPoint

• Adaptable and quick learner in fast-paced environments

• Experience with virtual teaching and online platforms

• Customer-focused with strong attention to detail

• Team collaboration and mentoring skills

• Fluent in English, with good cross-cultural communication
• Basic knowledge of pharmacology and healthcare concepts