Віталій

Vitalii Siedykh [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Kyiv

English / Chinese translator

Kyiv National Linguistic University Kyiv, Ukriane
Bachelor Sep 2015 | Jul 2020

Work Experience

PUMB Kyiv Customer Support / Sales manager Sep 2019 | Sep 2020

– Respond to customer inquiries via phone, email, and chat promptly and professionally, resolving
issues or escalating when necessary
– Document customer interactions, track tickets, and maintain accurate records in CRM systems
– Troubleshoot product/service problems, provide clear instructions, and follow up until the issue is
fully resolved
– Identify recurring issues and provide feedback to product/engineering teams to improve service
and reduce future tickets
– Maintain high customer satisfaction by managing expectations, offering appropriate solutions, and
ensuring timely follow-up

Sales Solutions Kyiv Customer Support / Sales Manager Nov 2020 | Nov 2022

– Develop and execute sales strategies to meet or exceed revenue targets and market share goals.
– Maintain high customer satisfaction by managing expectations, offering appropriate solutions, and
ensuring timely follow-up
– Coordinate with marketing, product, and operations to align go-to-market plans and ensure
customer satisfaction

Cryptology Remote Sales Manager Apr 2023 | Nov 2023

– Develop and execute sales strategies to meet or exceed revenue targets and market share goals.
– Coordinate with marketing, product, and operations to align go-to-market plans and ensure
customer satisfaction
– Respond to customer inquiries via phone, email, and chat promptly and professionally, resolving
issues or escalating when necessary

Level Consulting Group Remote Customer Support / Sales Manager Jan 2024 | Oct 2024

– Respond to customer inquiries via phone, email, and chat promptly and professionally, resolving
issues or escalating when necessary
– Build and maintain relationships with key clients, negotiate contracts, and close high-value deals.
– Analyze sales data and market trends to identify opportunities, adjust tactics, and forecast sales
performance

CCIG Remote Customer Support Oct 2024 | March 2026

– Respond to customer inquiries via phone, email, and chat promptly and professionally, resolving
issues or escalating when necessary
 – Troubleshoot product/service problems, provide clear instructions, and follow up until the issue is
fully resolved
– Document customer interactions, track tickets, and maintain accurate records in CRM systems
– Identify recurring issues and provide feedback to product/engineering teams to improve service
and reduce future tickets
– Maintain high customer satisfaction by managing expectations, offering appropriate solutions, and
ensuring timely follow-up

Skills

English Language Proficient
Chinese Language Advanced
Active listening and empathy
Clear written communication (email/chat)
Multichannel support proficiency (phone, live chat, social media)
Time management and multitasking
Conflict resolution and de-escalation
CRM and ticketing system expertise
Product knowledge and rapid learning