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Work experience

Customer support representative

from 04.2023 to 01.2025 (1 year 9 months)
Essence limited, Other countries (Wholesale, distribution, imports, and exports)

•Handled customers' inquiries, orders, and resolved their issues.

•Maintained accurate records of customer interactions and transactions.

•Offered support and guidance to customers in a polite and professional manner.

•Updated customer account information and made necessary data entries.

Customer service representative

from 05.2022 to 09.2024 (2 years 4 months)
Zeena $ Zara, Remote (Retail)

.Respond to customer inquiries via phone, email, live chat, or video call.

.Provide accurate information about products, services, or policies.

. Handle complaints, concerns, or service issues efficiently.

.Assist customers with placing, tracking, or modifying orders.

.Log all interactions in CRM tools.

.Keep customer records updated and accurate for future reference.

Customer support representative/ sales manager

from 01.2019 to 05.2022 (3 years 4 months)
Glee Stores, Other countries (Retail)

. Maintained accurate records of sales activity and customer communications.

•Maintained accurate records of customer interactions and transactions.

•Delivered compelling product presentations and demonstrations to prospective customers.

•Offered support and guidance to customers in a polite and professional manner.

.Maintained deep understanding of product features, benefits, and competitive advantages.

.Prepared and delivered regular sales reports to management.

.Handled customers' inquiries, orders, and resolved their issues.

. Maintained accurate records of sales activity and customer communications.

Sales representative

from 08.2016 to 12.2018 (2 years 4 months)
Tenya, Other countries (Retail)

.Built and maintained strong, long lasting client relationships through regular follow up and personalized service.

.Provided product recommendations based on client needs and preferences.

. Maintained accurate records of sales activity and customer communications.

.prepared regular sales report and forecast.

Education

University of Uyo

Doctor of Pharmacy, Other countries
Higher, from 2020 to 2025 (5 years)

Hosanna School of Fashion

Catering and Hospitality Diploma, Other countries
Higher, from 2019 to 2021 (2 years)

Additional education and certificates

Customer service(Diploma), Saylor Online Academy

2024, 5months

Knowledge and skills

• Attentiveness
• Communicability
• PC User
• Zendesk
• Responsibility
• Management of CRM
• Google Workspace
• Microsoft.Office.Tools
• Empathic
• Educability
• Adaptability
• High working capacity
• B2B Sales
• Google Docs

Language proficiencies

English — fluent