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Work experience

Legal Shift Lead

from 08.2025 to now (6 months)
Howly, Дистанційно (IT)

• Manage and mentor a distributed team of legal experts providing chat- and call-based legal consultations across the
US, Canada, Australia, and other English-speaking markets.
• Monitor team performance, track KPIs and quality metrics, and provide data-driven leadership through
performance insights and actionable improvement plans.
• Oversee international collaboration across time zones, ensuring smooth operations and workflow consistency.
• Lead recruitment and hiring: sourcing, screening, interviews, hiring decisions, probation management, and
termination processes.
• Facilitate conflict resolution and coach employees to strengthen soft skills in communication, structure, and client
handling.
• Utilize operational dashboards, KPI-tracking systems, CRM/helpdesk tools, task and shift management platforms
(Google Workspace, Zendesk, internal applications).

Legal Support Expert

from 10.2024 to 08.2025 (11 months)
Howly, Дистанційно (IT)

• Provided high-quality legal consultations to clients across English-speaking markets, simplifying complex legal
matters for diverse audiences.
• Delivered clear, structured, and empathetic communication in high-load, fast-paced environments while maintaining
top performance metrics.
• Worked with US legal frameworks (Justia, other resources) to resolve cases and ensure compliance with American
law.
• Supported product and service improvement initiatives by collecting and analyzing client feedback.
• Actively used AI-based tools to enhance research, response accuracy, and efficiency.

Attorney’s Assistant

from 02.2024 to 07.2024 (6 months)
NPP Legal, Київ (Юриспруденція)

• Supported litigation and case management: prepared case files, monitored deadlines, and managed multiple court
cases simultaneously.
• Drafted motions, petitions, complaints, responses, and other legal and procedural documents.
• Participated in court hearings and represented clients under power of attorney before administrative bodies and
institutions.
• Performed legal research and case-law analysis using digital court systems.
• Coordinated administrative processes: schedules, hearings, deadlines, and documentation.

Legal Counsel

from 09.2022 to 01.2024 (1 year 5 months)
Kyiv Professional College of Tourism and Hospitality Management, Київ (Юриспруденція)

• Drafted, reviewed, and negotiated a variety of contracts (commercial, service, partnership, employment).
• Created and maintained corporate documentation, internal regulations, and governance frameworks.
• Provided legal risk assessment and advised management on mitigation strategies.
• Served as the primary in-house legal counsel, coordinating cross-department collaboration and external
communication.
• Prepared legal correspondence, notices, and official responses for state institutions and regulatory authorities.

Education

Kyiv Professional College of Tourism and Hospitality Management

Bachelor of Law, Київ
Higher, from 2018 to 2024 (6 years)

Additional education and certificates

Course: "Drafting procedural documents"

2024, 1 month

Successful completion of an internship and mastering the practical skills of a lawyer

2024, 1 month

Knowledge and skills

• Неконфліктність
• Знання законодавства України
• Складання процесуальних документів
• Комунікабельність
• Знання держ. реєстрів
• Знання цивільного законодавства
• Претензійно-позовна робота
• Укладання договорів
• ЛІГА:ЗАКОН

Language proficiencies

• Ukrainian — fluent
• English — average