Wayne

WAYNE
ABOUT ME

Organized and dependable candidate successful at managing multiple

JONGWE
priorities with a positive attitude. Willingness to take on added responsibilities to
meet team goals. Dedicated SDR and CSR professional with history of meeting
company goals utilizing consistent and organized practices. Skilled in working
under pressure and adapting to new situations and challenges to best
CUSTOMER SUPPORT REPRESENTATIVE
enhance the organizational brand. For my hobbies I play rugby.

WORK EXPERIENCE
CONTACT Genesis | Customer Support Representative | 6 MONTHS
Phone:  Worked with customers to understand needs and provide excellent service.
[open contact info](look above in the "contact info" section)  Resolved conflicts & negotiated beneficial mutual agreements between
parties.
Address:  Devoted special emphasis to punctuality and worked to maintain
outstanding attendance record & complete projects before deadlines
Pecs, Hungary
 Created plans and communicated deadlines to complete projects on
time.
Email:  Worked as a sale representative apart from my CSR role
[open contact info](look above in the "contact info" section)
Ocus Partners and Growth UK | SDR | 1 YEAR
EDUCATION  Generating leads & promoting company programs
Petra High School | ZIMBABWE  Meeting and exceeding sales quotas
 Giving sales presentations, negotiating contracts with prospective clients &
High School Diploma
determining pricing schedules for quotes plus promotions

National University of Zimbabwe Christian Alliance | Data Coordinator | 8 MONTHS | PART-TIME
Khmelnytskyy | UKRAINE  Managed filing systems for electronic and hard copy documents.
Geology  Effectively delivered key factors results for utilization, retention, safety and
service
National University of  Coordinated transport for delivery whilst monitoring and verifying large
quantities of food inventory for the underprivileged on a daily basis
Khmelnytskyy | UKRAINE
 Dispatching local drivers to appointed destinations for events
Oil and Gas Engineering  Used independent judgement in determining when drivers need to be
pulled out off the road for unsafe operation
University of Pécs, Faculty of
Sciences | HUNGARY Fornova | Customer Support Representative | 8 MONTHS | PART-TIME
CURRENT  Supporting multiple chat sessions at a time, offering timely and efficient
customer support on all products through ZD tickets & Jira for escalation to
Earth Science
technical team
 Consistently documented aggregated scans information comprehensively
KEY SKILLS to provide smooth professional & continuous service
 Excellent Communication  Making sure to contribute to the knowledge base of Fornova through
crafting of operational and business-related articles based on FAQs
 Organization and Time
Management
SupportYourApp | Customer Support Representative | 1 YEAR
 Problem-Solving
 Built and nurtured positive, long-lasting relationships with customers on live
 Teamwork and Collaboration
chat
 Self-Motivated  Exceeded team KPIs through analytics and research skills to understand
 Good Telephone Etiquette customer needs.
 Data Entry  Stayed abreast of cutting-edge technology trends, ensuring that I could
 Decision-Making provide up-to-date information to customers.
 Handled customers' sensitive information securely
 Maintained a comprehensive working knowledge of our client's products
and services to address customer inquiries effectively.