Надія

NADIIA KHYNOTSKA
Business Workflow Automation | Make (Integromat) | CRM Automation
Cherkasy, Ukraine · [open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section)
Upwork · LinkedIn · GitHub

SUMMARY
Automation Engineer with a solid backend foundation — 1+ year of commercial Node.js development and 20+ production
Make (Integromat) automation scenarios delivered across 3 organizations. I design CRM, lead capture, e-commerce and
reporting workflows that run fully hands-off: clean data architecture, duplicate detection, fail-safe error handling. Make
Advanced certified, Pipedrive certified. Unlike no-code-only specialists, I extend automations with custom logic and work
directly with REST APIs, webhooks, JSON and SQL — so complex edge cases get solved, not worked around.

CORE SKILLS
• Automation platforms: Make (Integromat) — Advanced certified, Zapier; scenario design, webhooks, data stores,
routers and filters, fail-safe error handling, REST API integrations, JSON, data deduplication and hygiene
• CRM and sales tools: Pipedrive (certified), HubSpot, Zoho CRM, Monday.com; CRM setup from scratch, pipeline and
deal-stage logic, lead routing, follow-up automation, CRM audits, bulk import/export, duplicate detection and merge
• Marketing and lead gen: ActiveCampaign (tagging, segmentation), lead generation funnels, Google Analytics event
tracking, content-scheduling pipelines
• Connected apps: Shopify, Help Scout, Aircall, CallPage, Intercom, Slack, Typeform, ClickFunnels, Sakari SMS,
Google Sheets
• AI integration: AI-powered workflow design for lead capture, qualification and routing (AI-INTEGRATOR program
graduate, with Distinction)
• Backend: Node.js, Nest.js, Express, JavaScript, TypeScript, PostgreSQL (TypeORM), MongoDB (Mongoose), Redis,
SQL (Oracle Advanced SQL certified)
• Tools and DevOps: Docker, Git, Swagger, Postman, Jira (Kanban), AWS, Cloudinary, Render
• Languages: English — Upper-Intermediate (certified), Ukrainian — native

EXPERIENCE
Automation Engineer — Freelance (Upwork)
2026 – Present
• Delivered 20+ Make (Integromat) automation scenarios across 3 organizations — lead capture, deal flow and reporting
running fully hands-off; 324+ hours billed on Upwork
• Built 10+ internal Pipedrive automation flows (welcome emails, lost-deal follow-ups, activity reassignment) and 3+
Make data stores for clean, reusable data
• Imported, exported and analyzed large Pipedrive datasets — up to 2,000 records per export and 120,000+ contacts
analyzed — with automated field updates and auto-creation of organizations
• Audited and refactored complex live automations: root-caused duplicate contacts, merged existing duplicates,
extended workflows to new business logic
Selected automation projects:
• CallPage → Pipedrive → Aircall lead capture: full-cycle automation with instant deal creation and automatic agent
assignment — every inbound lead reaches the right person before it goes cold
• Shopify → Pipedrive deal automation: synced 1,000+ product records and automated order-to-deal creation with
mapped customer and product data; Shopify-side filtering cut thousands of Make operations monthly
• Help Scout → Monday.com task automation: tag-triggered task creation routed to the correct board and group via
custom fields, with duplicate detection and a self-maintaining data store that auto-registers new companies — the
support-to-delivery handoff now runs with zero manual admin
• Pipedrive × Sakari SMS activity reassignment: automation that monitors new SMS activities, reassigns them to the
correct deal owner and sets the right status, with deal-matching logic and fail-safe handling — restored follow-up
consistency and team trust in the CRM
• Pipedrive analytics → weekly Slack reports: scheduled workflow that aggregates CRM activity by manager, project
and board into a formatted weekly performance report — removed hours of manual reporting and gave leadership
consistent visibility
Node.js Developer — Meduzzen
2025 – 2026
• Developed frontend and backend features and implemented new platform functionality, including automated lead
discovery workflows and outreach tools
• Enhanced and optimized system architecture for scalability, reliability and performance under high load
• Integrated and maintained multiple external APIs (mapping, email, payment services), ensuring smooth
interoperability; built backend modules for transactions and tracking interactions with payment providers
• Designed and maintained analytics and reporting tools tracking user engagement, lead conversion and system usage
• Refactored backend code for maintainability, performance and security; ensured compliance with data protection best
practices for transactional workflows
• Collaborated in a cross-functional team on feature prioritization and technical planning
Backend Developer (Volunteer) — Junfolio, charity platform
2024
• Built backend services with Node.js and Nest.js; designed CRUD operations with MongoDB
• Integrated Cloudinary cloud storage; used Git, Swagger and Render; managed tasks in Jira (Kanban)

CERTIFICATIONS
• Make Advanced Certification — Make Academy, 2026 (Credly); also holds Intermediate, Basics and Foundation
certifications
• AI-INTEGRATOR Program — 3-month program, completed with Distinction, 2026
• Pipedrive Essentials for Sales Reps — Pipedrive Learn, 2026
• Oracle Advanced SQL — IT Skills School, 2026; SQL Basic — IT Skills School, 2024
• Full Stack Developer (Complex) — Okten Web School, 2024
• IT Pro English Course (Upper-Intermediate) — Solid English School, 2024

EDUCATION
• Full Stack Developer — Okten Web School, Ukraine, 2024
• Master’s Degree — Uman National University of Horticulture, Ukraine, 2013