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Work experience

Sales manager

from 01.2024 to 11.2025 (1 year 11 months)
Brightnest cleaning services, Remote (IT)

Managed client bookings and onboarding for new cleaning packages, ensuring a smooth setup
experience for families amd clients and alignment between clients and cleaners.
Key Responsibilities & Achievements:
• Handled incoming and outgoing phone calls, SMS, WhatsApp, and email inquiries from
residential and commercial clients across the United States.
• Booked one-time, recurring, deep cleaning, move-in/move-out services using Jobber and
Housecall Pro CRM systems.
• Acted as the first point of contact for customers, providing service explanations, pricing
estimates, and appointment confirmations.
• Coordinated cleaners’ schedules and job assignments, ensuring optimal routing and timely
service delivery.
• Managed rescheduling, cancellations, and emergency requests while maintaining high
customer satisfaction.
• Maintained accurate customer profiles, service notes, and job history within the CRM.
• Communicated daily with cleaning teams via WhatsApp and Slack to confirm job details and
address issues in real time.
• Sent automated and manual appointment reminders, follow-ups, and feedback requests via
SMS and email.
• Resolved customer concerns professionally, ensuring clients felt heard, valued, and taken care
of.
• Provided daily operational updates to management and tracked performance metrics.
Tools & Software Used:
• CRMs & Scheduling: Jobber and Housecall Pro
• Phone Systems: OpenPhone and RingCentral
• Communication: WhatsApp Business, SMS, Email, Slack and Discord.
• Scheduling & Tracking: Google Calendar and Google Sheets.

Technical support specialist

from 10.2022 to 07.2023 (10 months)
Concentrix CVG International Sp. z o.o, Remote (IT)

Provided first-line technical and customer support for Google Nest Thermostat users, ensuring a smooth onboarding and usage experience while resolving technical and account-related issues.
Key Responsibilities & Achievements:
•Delivered first-line technical support to customers, assisting with device setup, onboarding, and configuration of Google Nest Thermostats.
•Troubleshot connectivity, account, and configuration issues using a structured, solution-oriented approach.
•Guided customers step-by-step through setup and issue resolution using clear, empathetic, and professional communication.
•Managed customer interactions via phone and digital channels, ensuring timely responses and positive customer experiences.
•Logged cases, actions, and resolutions accurately in CRM systems to support follow-ups, reporting, and quality assurance.
•Processed device returns and refunds in accordance with company policies while maintaining high customer satisfaction.
•Maintained a customer-focused mindset, ensuring issues were resolved efficiently during the customer’s initial usage period.
•Consistently met quality and customer satisfaction targets while handling high-volume support cases.

Dispatcher

from 10.2019 to 05.2022 (2 years 8 months)
A1 Logistics, Remote (Transportation and logistics)

At A1 Logistics, I supported customers through the vehicle shipping process while coordinating with drivers and carrier partners to ensure timely and successful deliveries. (B2B, B2C)
Key Responsibilities & Achievements:
•Conducted high-volume outbound cold calls to prospective clients, presenting logistics services and converting qualified leads into confirmed vehicle shipments (quotes).
•Negotiated terms and secured service agreements, establishing binding partnerships between clients and the brokerage.
•Posted and managed vehicle listings on industry load boards including super dispatch and central dispatch to match shipments with qualified carriers.
•Acted as the primary point of contact between clients and drivers, coordinating schedules, pricing, and transport logistics.
•Managed ongoing communication with customers and carriers via phone, email, and chat to provide status updates and resolve issues promptly.
•Utilized CRM systems (BATs) to track leads, manage bookings, and maintain accurate customer records.

Education

Zaporizhia state medical University

General medicine, Zaporizhzhia
Higher, from 2019 to 2025 (6 years)

Additional education and certificates

Computer training certification

2016, 1 year

Knowledge and skills

• Stress resistance
• Good communication skills in English oral and written
• Zendesk
• Management of CRM
• Empathic
• Good listener
• Teamwork
• Ability to work in multitasking mode
• Troubleshooting
• Attentiveness

Language proficiencies

• English — fluent
• Ukrainian — beginner
• Portuguese — beginner

Additional information

My hobbies are Reading, Self development, learning new skills and journaling.

My personal qualities are Detail oriented, empathetic, and solution focused
-Strong multitasker and calm under pressure.
-Adaptable and quick to learn new systems and processes.
-Excellent written communication skills and an active listener.


Workplace Preferences are
Remote friendly roles with clear communication and structured workflows.
-Collaborative but independently driven environments.
-Open to learning and training with modern CRM tools.


Achievements:
- Meeting up to daily and weekly tasks
- Retaining clients
- Increasing productivity
- Maintaining a high KPI Score
- Hitting daily, weekly and monthly targets.