Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/11203802/

Work experience

Technical support specialist

from 05.2024 to 06.2025 (1 year 1 month)
B2B Soft Inc, Дистанційно (IT)

-Help existing and prospective customers by providing timely and accurate information about products;
-Identify, analyze, and troubleshoot technical issues and provide effective solutions;
-Respond to support queries via phone, chat, and email;
-Help Customers with software and hardware configurations, billing, and merchant services related requests;
-Provide clear and complete documentation and notes on all service inquiries.

Customer support specialist

from 05.2023 to 05.2024 (1 year)
NDA, fintech company, cryptocurrency exchange, Дистанційно (Фінанси, банки, страхування)

– Assisting clients with any product-related questions
– Closing tickets in one touch
– Customer support via online chat
– Record-keeping
– Team interaction

Customer support representative

from 05.2023 to 06.2024 (1 year 1 month)
NDA (Gambling), Дистанційно (IT)

-Assist in working with the website (provide technical support);
-Work with incoming requests from customers (online chats and email) dedicated to game issues on the site, different payment issues, and other;
-Work with payments such as deposits, cashbacks, bonuses, and other;
-Interact with other departments of the company to resolve customer issues;
-Maintain a friendly atmosphere in communication with clients;

Clinical research associate

from 10.2020 to 04.2023 (2 years 6 months)
Covance Clinical Development Services, Київ (Медицина, охорона здоров'я, аптеки)

- Responsible for all aspects of study site monitoring;
- Routine monitoring and close-out of clinical sites;
- Initiation and validation of clinical sites;
- Maintenance of study files;
- Responsible for all aspects of site management as prescribed in the project plan;
- Ensure the protection of study patients;
- Ensure the integrity of the data submitted on Case Report Forms (CRFs) or other data collection tools by careful source document review;
- Monitor data for missing or implausible data;
- Ensure audit readiness at the site level;
- Prepare accurate and timely trip reports;
- Responsible for all aspects of registry management as prescribed in the project plans;

Education

Національний університет харчових технологій

Фармацевтична біотехнологія, Київ
Higher, from 2015 to 2016 (1 year)

Національний університет харчових технологій

Біотехнології, Київ
Unfinished higher, from 2010 to 2015 (5 years)

Knowledge and skills

• MS Access
• MS Excel
• MS Office
• MS Outlook
• MS PowerPoint
• MS Word
• Google Cloud Platform
• Сlient support
• Cryptocurrency area knowledge
• Confident use of Google tools
• Analytical thinking
• Conflict settlement
• Client-based mentality
• Documentation management
• Empathic
• Користувач ПК
• Microsoft 365

Language proficiencies

• English — advanced
• German — beginner
• French — beginner
• Ukrainian — fluent
• Russian — fluent