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Martins
Client service representative
Considering positions:
Client service representative, Customer support representative, Help desk specialist, Client manager, Customer service manager
Age:
30 years
City of residence:
Kyiv
Ready to work:
Remote
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Martins Idodah
Ikosi-Ketu, Kosofe | Lagos, Nigeria | 100242
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section) | LinkedIn Profile
Professional Summary
Proactive Customer Support Specialist with strong experience in technical support,
troubleshooting, and client engagement. Adept at resolving user issues, managing IT systems,
and providing clear guidance across multiple communication channels. Skilled at fostering
long-term client relationships and improving service efficiency in fast-paced environments.
Motivated by opportunities to support global financial services and grow into QA, product, or
marketing roles through continuous learning and innovation.
Core Competencies
• First-Line Customer Support & Issue Resolution
• Technical Troubleshooting (Hardware/Software, LAN/WAN)
• User Guidance & Knowledge Base Creation
• Client Communication (Email, Chat, Collaborative Tools)
• Office 365 & SharePoint Administration
• Team Collaboration & Cross-Department Coordination
• Problem-Solving & Critical Thinking
• Adaptability & Continuous Learning
Professional Experience
Technical Support Officer
Proshare Nigeria Limited, Lagos, Nigeria | 2022 – Present
• Provided first-line technical support, resolving user queries and minimizing
downtime.
• Assisted clients and internal teams via email, chat, and collaborative platforms.
• Developed and delivered training on Microsoft Teams and SharePoint, improving
adoption and efficiency.
• Coordinated with cross-functional teams (marketing, IT, and content) to deliver
smooth service and resolve client issues.
• Managed website content uploads, ensuring accuracy and consistency.
Customer Support & IT Associate
FinTech Connect Solutions, Lagos, Nigeria | 2021 – 2022
• Delivered user support for digital financial platforms, addressing inquiries via chat,
email, and phone.
• Handled account setup, troubleshooting login/access issues, and guiding users
through platform features.
• Collaborated with technical teams to escalate complex issues, ensuring timely
resolution.
• Contributed to the creation of user guides and FAQs to streamline first-line support
processes.
Crypto Trader (Independent)
Remote | 2020 – Present
• Engaged in cryptocurrency trading and portfolio management, analyzing market
trends and executing trades across multiple exchanges.
• Applied technical analysis and risk management strategies to optimize returns while
mitigating exposure.
• Gained practical understanding of fintech platforms, digital assets, and user support
needs within the crypto space.
• Leveraged community forums and support channels to share insights and resolve
user inquiries, strengthening client engagement skills.
Computer Specialist (NYSC)
Abia State Government House, Umuahia, Nigeria | Nov 2019 – Nov 2020
• Supported administrative and technical operations for the Local Government
Inspector.
• Coordinated Community Development Service (CDS) activities, ensuring compliance.
• Managed data entry, file organization, and accuracy of records.
IT Assistant
Kogi State University ICT Unit, Nigeria | 2016 – 2018
• Handled user queries, diagnosing and resolving technical issues.
• Conducted routine maintenance of networks and systems for high availability.
• Configured and secured LAN/WAN infrastructures.
Networking Technician
Kanugab Communications Limited, Lagos, Nigeria | 2009 – 2013
• Installed and managed IT systems for clients, ensuring reliability and security.
• Troubleshot system and network challenges to maintain smooth operations.
Key Achievements
• Trained over 50 team members on Microsoft Office 365 and SharePoint, enhancing
collaboration.
• Streamlined IT operations at Proshare Nigeria, reducing downtime and improving
user experience.
• Consistently praised for client-focused support and quick resolution of user issues.
Education & Certifications
IBM Cybersecurity Analyst Professional Certificate – Coursera (2022)
B.Sc. Computer Science – Kogi State University, Nigeria (2015–2019, Second Class Honours)
Diploma in Desktop Publishing – Aito Computer & Management Institute (2007)
Professional Certifications:
• Google Digital Skills for Africa: Fundamentals of Digital Marketing (2021)
• Jobberman Soft Skills Training (2022)
• ThinkNnovation Cybersecurity Conference (2021)
Ikosi-Ketu, Kosofe | Lagos, Nigeria | 100242
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Professional Summary
Proactive Customer Support Specialist with strong experience in technical support,
troubleshooting, and client engagement. Adept at resolving user issues, managing IT systems,
and providing clear guidance across multiple communication channels. Skilled at fostering
long-term client relationships and improving service efficiency in fast-paced environments.
Motivated by opportunities to support global financial services and grow into QA, product, or
marketing roles through continuous learning and innovation.
Core Competencies
• First-Line Customer Support & Issue Resolution
• Technical Troubleshooting (Hardware/Software, LAN/WAN)
• User Guidance & Knowledge Base Creation
• Client Communication (Email, Chat, Collaborative Tools)
• Office 365 & SharePoint Administration
• Team Collaboration & Cross-Department Coordination
• Problem-Solving & Critical Thinking
• Adaptability & Continuous Learning
Professional Experience
Technical Support Officer
Proshare Nigeria Limited, Lagos, Nigeria | 2022 – Present
• Provided first-line technical support, resolving user queries and minimizing
downtime.
• Assisted clients and internal teams via email, chat, and collaborative platforms.
• Developed and delivered training on Microsoft Teams and SharePoint, improving
adoption and efficiency.
• Coordinated with cross-functional teams (marketing, IT, and content) to deliver
smooth service and resolve client issues.
• Managed website content uploads, ensuring accuracy and consistency.
Customer Support & IT Associate
FinTech Connect Solutions, Lagos, Nigeria | 2021 – 2022
• Delivered user support for digital financial platforms, addressing inquiries via chat,
email, and phone.
• Handled account setup, troubleshooting login/access issues, and guiding users
through platform features.
• Collaborated with technical teams to escalate complex issues, ensuring timely
resolution.
• Contributed to the creation of user guides and FAQs to streamline first-line support
processes.
Crypto Trader (Independent)
Remote | 2020 – Present
• Engaged in cryptocurrency trading and portfolio management, analyzing market
trends and executing trades across multiple exchanges.
• Applied technical analysis and risk management strategies to optimize returns while
mitigating exposure.
• Gained practical understanding of fintech platforms, digital assets, and user support
needs within the crypto space.
• Leveraged community forums and support channels to share insights and resolve
user inquiries, strengthening client engagement skills.
Computer Specialist (NYSC)
Abia State Government House, Umuahia, Nigeria | Nov 2019 – Nov 2020
• Supported administrative and technical operations for the Local Government
Inspector.
• Coordinated Community Development Service (CDS) activities, ensuring compliance.
• Managed data entry, file organization, and accuracy of records.
IT Assistant
Kogi State University ICT Unit, Nigeria | 2016 – 2018
• Handled user queries, diagnosing and resolving technical issues.
• Conducted routine maintenance of networks and systems for high availability.
• Configured and secured LAN/WAN infrastructures.
Networking Technician
Kanugab Communications Limited, Lagos, Nigeria | 2009 – 2013
• Installed and managed IT systems for clients, ensuring reliability and security.
• Troubleshot system and network challenges to maintain smooth operations.
Key Achievements
• Trained over 50 team members on Microsoft Office 365 and SharePoint, enhancing
collaboration.
• Streamlined IT operations at Proshare Nigeria, reducing downtime and improving
user experience.
• Consistently praised for client-focused support and quick resolution of user issues.
Education & Certifications
IBM Cybersecurity Analyst Professional Certificate – Coursera (2022)
B.Sc. Computer Science – Kogi State University, Nigeria (2015–2019, Second Class Honours)
Diploma in Desktop Publishing – Aito Computer & Management Institute (2007)
Professional Certifications:
• Google Digital Skills for Africa: Fundamentals of Digital Marketing (2021)
• Jobberman Soft Skills Training (2022)
• ThinkNnovation Cybersecurity Conference (2021)
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The candidate's resume is posted at https://www.work.ua/resumes/15568612/?puid=2376698