Мария

MARIIA HILOVA
Supervisor/Senior Funds Recovery Case Manager/Customer Support Specialist

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Odessa, Ukraine

As a funds recovery manager and a customer support specialist, my primary
Objective objective is to help people get back the money that they have lost as a result
of scam schemes or fraud schemes and to create exceptional customer service
for the clients of the company that I am working in.

South Ukrainian National Pedagogical University named after K.D.
Education Ushynsky
Faculty of Chinese language and literature

Interpreting
Key Skills Training of new employees
Communication
Problem-solving
Customer support
Time management
Working with different CRMs
Understanding of cryptocurrency
Understanding of consumer rights in the financial field

Responsibilities: overseeing the daily activity of workers of my team,
Experience managing documentation for the clients, checking the cryptocurrency tracing
reports, email support of the clients, working with risky clients and helping
them, training new employees.

September 2022 – October 2024
Senior Case Manager
Documentation Management Specialist
Action Refund Inc.
 English
Languages Russian
Ukrainian

Implemented new work strategies in order to provide exceptional customer
Communication service and achieve the necessary results for the clients of the company.

Successfully led a team to exceed refund goals while maintaining excellent
Leadership customer satisfaction scores.

Remote working
Expectations Friendly team
Availability to grow in the position
Working shift at or after 10 AM GMT
8hrs/day working shift