Kelebogile

KELEBOGILE MAKORO
Date of birth: 4th of January 1999
Address:Teimuraz Bochorishvili street,
Tbilisi 0167, Georgia.
Call:[open contact info](look above in the "contact info" section)
Telegram/WhatsApp: [open contact info](look above in the "contact info" section)
Email:[open contact info](look above in the "contact info" section)

PROFILE:
As a skilled English Customer Assistance/Operator with expertise in Data Management, I excel in
delivering exceptional service and leading data initiatives. I handle high volumes of customer
interactions, providing accurate information and prompt issue resolution. Proficient in customer
service software, I manage tasks efficiently and prioritize effectively. My patience, empathy, and
composure ensure a positive customer experience. With strong work ethics, adaptability, and
teamwork skills, I contribute to the success and innovation of any organization.

WORK EXPERIENCE:
MEDICAL HEALTH TECHNICIAN:
Medical Student In Training
● Performs testing and preventive maintenance of medical equipment according to
regulatory, standards and manufacturer's specifications.
● Ensures smooth operation of medical equipment to minimize disruption of patient care.
● Knowledge of basic principles of biological sciences to assess readings & measurements
taken or observed.
● Ability to concentrate and pay close attention to detail 80% of the time to ensure accurate
precise results.
● Ability to respond quickly and effectively in emergency situations.
● As a medical student with excellent communication skills, I excel in coordinating with
clinical staff and documenting all maintenance activities clearly and efficiently.

DESTINY CUISINE
Junior Financial Assistant.

● Identified and resolved financial management and quality issues through close
collaboration with data owners and stakeholders.
● Led the implementation of financial quality reporting using established data quality
dimensions.
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● Delivered accurate, timely, and insightful information to support executive
decision-making and regulatory reporting.
● Developed financial management policies, standards, and approaches tailored to meet
business needs.
● Established and maintained a business glossary and financial dictionary.
● Acted as a liaison between business subject matter experts, functional areas, and
technology to ensure clear communication of data-related business requirements.
● Established a successful financial council and local forums to promote the adoption of
data standards and processes.
● Monitored inventory levels and documented accounts payable and accounts receivable
transactions.
● Managed invoice processing, payments, and procurement records.
● Corresponded effectively with clients, suppliers, and partners as required.
● Provided financial assistance for company operations, including petty cash management.
● Devised strategies for monitoring and mitigating theft.
● Participated in monthly meetings to review financial analysis and expenditure.
● Maintained regular communication with clients to address inquiries, provide updates on
orders, and ensure satisfaction with our services.

UKRAINIAN FILMING COMPANY
Acting extra
● Had to have the ability to adapt to various roles and scenarios quickly.
● A willingness to work well with directors, other actors, and crew members.
● Required Comfort with physical movement and ability to follow
● Skill in thinking on one's feet and improvising when necessary.
● Punctuality, reliability, and professionalism on set.
● Capacity to bring creativity and energy to even minor roles.
● Required ability to handle rejection and maintain motivation in a competitive industry.

CALL CENTRE
Customer care agent/Chat operator
● Ensuring that orders are confirmed accurately and details are recorded correctly is
essential for providing reliable service to customers and avoiding errors in fulfillment.
● Assessing the nature of customer complaints and determining the appropriate course of
action, whether it involves forwarding calls to specialized departments or resolving issues
independently, requires sound judgment and decision-making skills.
● Collaborating effectively with other departments or teams within the organization to
address customer concerns that require specialized attention, such as technical support
or product inquiries, enhances overall customer satisfaction and resolution efficiency.

ENGLISH SPEAKS
Native English Speaker/Teacher
● Creating course material and activities, evaluating student progress through assignments.
● Establishing trustful connections with students and refining communication abilities for
effective interaction with various individuals.
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KEY SKILLS:
● Reference Data
● Metadata Management
● Information Security
● Stakeholder Engagement
● Exceptional Organizational Skills
● Effective Communication and Writing Abilities
● Instinctive Problem Solving
● Strong ability to comprehend, interpret, and compose written materials for interaction.
● active listening, adaptability, and time management.
● Multitasker

SOFTWARE EXPERIENCE:
● JIRA
● SALESFORCE
● Microsoft Excel
● IBIS
● JABBER
● SAP
● CRM Softwares

SKILLS, EXPERIENCE AND PERSONAL ATTRIBUTES:
● Highly Motivated, Ready to learn and team spirited.
● Ability to manage multiple task
● High Computer Literacy
● functional understanding and the use of MS Office packages (Word, Excel,
PowerPoint, Project, Outlook, etc.
● Microsoft office, SAP, communication skills, Accuracy. (1 year)
● Computer Literacy.
● Customer Service.

EDUCATION:
Institute: Midstream College High School (MSC)
Field of study: High school
Location: South Africa
Duration: 2013-2018

Institute: Kyiv Medical University
Field of study: Preparatory faculty
Location: Kyiv
Duration: 2018-2019

Institute: Kyiv Medical University
Field of study: Medicine
Location: Kyiv
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Duration: 2019-2021

Institute: Caucasus's International University
Field of study: Medicine
Location: Tbilisi
Duration: 2023-2026

Courses: Data Democratization (Informatica)

HOBBIES AND INTEREST:
I enjoy playing sports, listening to music, and playing computer games.