Мар'ян

Bereza Marian
09.09.2003 (22y.o.)

Contact information:
[open contact info](look above in the "contact info" section)
-[open contact info](look above in the "contact info" section)
-TG @novococaine

Objective:

Highly motivated and dedicated youth seeking opportunities to apply my skills to a dynamic
organization in a meaningful way.

Education:
Bachelor of Japanese Philology (graduated: 2024) Ivan Franko National University, Lviv,
Ukraine

Work Experience:

Analyst-tagger, Sport Contract (Duration: 4 months)
- Conducted market research and analysis to identify potential opportunities and trends in
the sports
industry.
- Analyzed hockey matches in specialized programs, to reveal certain players/teams
advantages and
drawbacks
- Assisted in the development of business strategies to enhance company performance.
- Collaborated with cross-functional teams to collect and analyze data for decision-making
purposes.
- Contributed to the optimization of operational processes to increase efficiency and
productivity.

Customer support representative: Clario (Duration 4 month)
-Dealing with customers live through chat, solving their problems with our problems
-Working in several CRM-systems
-Working in billing system (canceling subscriptions, making refunds, etc.)
-Working in a team, changing somebody on shift, giving hints or advices on communication
-Trying to upsell another products, that company has a deal with.

Technical Support Specialist | Logistics & Marketplace Operations “Evateck”
(1year 8 month)

-Logistics Support: Coordinate document exchange (BOL, POD, rate confirmations), track
shipment schedules, and maintain communication between brokers, drivers, and
dispatchers.

-Rental Platform Support: Act as an intermediary between tenants and property owners,
mediating and resolving operational and platform-related issues.
-Customer Care: Provide real-time troubleshooting, issue resolution, and multi-channel
communication for users across two distinct operations. Email/Chat/Calls.



Skills:
- Proficient in data analysis and research techniques.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Ability to work effectively both independently and within a team.
- Detail-oriented with a high level of accuracy in data interpretation.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Languages:
- English (B2+)
- Ukrainian (Native)
- Japanese (Intermediate) N3

Interests:
- Exploring different cultures, literature, and languages.
- Participating in extracurricular activities related to language and cultural exchange.
- Engaging in sports activities to maintain an active and healthy lifestyle.
- Fishing/Hiking/Wondering))