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You can get this candidate's contact information from https://www.work.ua/resumes/11472267/

Work experience

Lead generation manager

from 04.2025 to 04.2026 (1 year)
Actelos, Remote (IT)

Lead Gen Responsibilities

1. Prospecting & Vetting

Monitor Upwork for projects matching the agency's tech stack and budget criteria.

Evaluate client history, hire rates, and project legitimacy before bidding.

2. Outreach & Proposals

Write highly customized cover letters addressing the client's specific software needs.

Select relevant case studies and strategically manage the agency's Connects budget.

3. Pipeline Management

Respond promptly to initial client messages and answer screening questions.

Qualify leads for budget and timeline before handing them off to a closer.

Track outreach efforts and conversion metrics in a CRM.

4. Profile Optimization

Keep the agency's Upwork profile and portfolio updated with recent projects.

Monitor competitor agencies and market trends to improve bidding strategies.

Customer support representative

from 08.2023 to 03.2025 (1 year 8 months)
De tech, Remote (Construction, architecture, interior design)

Customer Communication: Manage multi-channel inquiries (phone, email, live chat) with empathy and professionalism.

Issue Resolution: Diagnose customer problems, provide clear troubleshooting steps, and escalate complex issues when necessary.

Product Knowledge: Maintain a thorough understanding of company products, features, and policies to guide customers accurately.

Documentation & Metrics: Log all interactions in ticketing systems and meet performance targets like response times and customer satisfaction scores.

Football coach

from 02.2021 to 07.2023 (2 years 6 months)
Christian academy, Remote (Beauty, fitness, sports)

Directed a 40-member team, cultivating a collaborative and high-performing culture.

Tailored complex communications to ensure alignment across diverse stakeholders.

Managed performance and mediated conflicts to sustain team morale.

Sales representative

from 04.2017 to 10.2020 (3 years 7 months)
Endee B, Remote (Retail)

1. Customer Sales & Service
Engage & Assess: Greet customers and identify their specific tech needs.

Demonstrate & Recommend: Match customers with the right devices and provide live product demos.

Upsell: Suggest complementary accessories, warranties, and insurance plans.

Close: Handle objections and finalize the sale.

2. Product Expertise & Support
Stay Informed: Keep up-to-date with new product releases, brand ecosystems, and tech trends.

Simplify Tech: Translate complex specifications into easy-to-understand benefits.

Basic Support: Assist with initial device setup, data transfers, and minor troubleshooting.

3. Store Operations
Transactions: Process sales, financing, and returns accurately.

Merchandising: Ensure demo units are clean, charged, and displayed according to store guidelines.

Inventory: Monitor floor stock and assist with inventory audits.

4. Performance Goals
Hit Targets: Meet or exceed individual and store-wide sales quotas.

Track KPIs: Monitor performance metrics like average transaction value and accessory attachment rates.

Knowledge and skills

• Communicability
• MS Office
• Work with clients
• Ability to quickly learn new information
• Desire to learn and develop
• Positive thinking
• Technical support for users
• Flexibility
• Time management
• Responsibility
• Conflict-free
• Honesty
• Attentiveness
• Discipline
• Diligence
• B2B Sales
• Goodwill
• Educability
• Management of CRM
• Hardworking
• Adaptability
• Notion
• Handling objections
• Direct sales

Language proficiencies

English — fluent