Innocencia

INNOCENCIA CHUKWU
CUSTOMER SERVICE REPRESENTATIVE
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[open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section) • Satellite Town, Lagos

PROFESSIONAL SUMMARY
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
With over 3 years of experience delivering high-quality support to clients in English-speaking markets.
Skilled in handling inquiries, resolving issues efficiently, and providing personalized solutions to enhance
customer satisfaction.

SKILLS

Active Listening​ Conflict Resolution​ Data Entry​ Product/Service Knowledge

Working with Clients​ Organization​ Ms Word ​ Problem-Solving

Google Docs​ Effective Communication​

PROFESSIONAL EXPERIENCE

DIGITAL MARKETING​ Freelance | Remote | 2022 - Current
●​ Developed and sold multiple digital products and courses online
●​ Created and managed targeted Facebook and Instagram advertising campaigns, optimizing ad
performance for maximum ROI.
●​ Closed sales through effective online marketing strategies, addressing customer objections and
increasing conversion rates.
●​ Self-published and marketed books on Amazon Kindle Direct Publishing (KDP)

CUSTOMER SERVICE REPRESENTATIVE Celuxeskincare | Lagos, Nigeria| | 2021-2024
●​ Handled Inbound & Outbound daily calls while resolving inquiries and addressing customer's
complaints across WhatsApp, Instagram, Facebook, and Telegram, in turn boosting 98% customer
satisfaction
●​ Developed a sales script strategy that helped handle customer's objections, in turn driving 30%
conversion rates
●​ Demonstrated a thorough product knowledge of Celuxeskincare products and services, which
aided in seamless product selection for customers
●​ Maintained WhatsApp records as a means of CRM system, improving data accuracy
EDUCATION
LAW (LLB) | Anambra State University, Igbariam, Anambra​ 2016 - 2021

LANGUAGE
English C1 (Advanced)

ACHIEVEMENTS - Developed a winning sales script strategy - Upsold, and maintained a high conversion
rate - Achieved a consistently high customer satisfaction rating through personalized customer service

CERTIFICATIONS
Customer Service Essentials
Human Resources
Project Management
Digital Marketing.