Анна

Anna Antonova
Cairo, Egypt
📞 [open contact info](look above in the "contact info" section) (EG)
✉️ [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Dedicated and compassionate Patient Care Coordinator with extensive experience in customer support. Proficient in medical terminology, insurance and administrative functions. Strong multitasker with data entry skills, focused on providing efficient and empathetic support to the customers.
SKILLS:
• HIPAA compliance
• Medical terminology
• Customer service
• ICD-10-CM, CPT, HCPCS
• Proficient in MS Office
• Data entry

EXPERIENCE
Data Steward (Contractor)
Upwork – Veeva Systems
2023 – 2025
• Responsible for maintaining data integrity and accuracy within Veeva Systems' databases, focusing on healthcare data.
• Conducted data cleaning, validation, and enrichment processes to support business decision-making.
• Collaborated with cross-functional teams to ensure data compliance and quality, contributing to data governance initiatives.

Administrative Assistant
HCasa, LLC., Santa Monica, CA
2021 – 2023
• Managed corporate and individual accounts, ensuring accurate billing and payment processing.
• Prepared daily, weekly, and monthly reports on customer interactions, reservations, and service performance.
• Ensured compliance with company policies, local regulations, and safety standards to maintain operational efficiency.
Customer Service Representative
Westside Dispatch Inc., Santa Monica, CA
2013 – 2018
• Delivered high-quality customer service by scheduling limousine and taxi services for individual and corporate accounts.
• Managed customer inquiries, resolved account issues, and maintained a calm and courteous demeanor in challenging situations.
• Assisted drivers with job assignment directions, ensuring timely and efficient service delivery.

EDUCATION & CERTIFICATIONS
Certificate of Achievement - Medical Coding and Billing Specialist
Santa Monica College
Bachelor of Arts in English
Oles Honchar Dnipro National University, Dnipro, Ukraine
Completed Certified Professional Coder-Apprentice program (CPC-A)
American Academy of Professional Coders (AAPC)