Precious

EMPLOYMENT HISTORY

Customer Support Assistant (Remote)
Mercatura School of Technology | Jan 2024 – Dec 2024
OJEH I delivered excellent customer service to over 500 students and
PRECIOUS clients via email, chat, and phone.
I managed student inquiries regarding course schedules, login
CUSTOMER
issues, and technical concerns.
SUPPORT REP
I used CRM tools to log interactions, resolve support tickets, and

EXECUTIVE PROFILE follow up effectively.
SUMMARY I collaborated with the tech and admin teams to escalate and
resolve issues promptly.
I maintained a 95% customer satisfaction rating through polite,
I am a proactive and prompt, and helpful responses.
empathetic Customer Support
Representative with over 1 year
of remote experience assisting
ACADEMIC HISTORY
customers, resolving technical
and product-related inquiries,
Enugu State University of Science and Technology
and ensuring a positive client
experience. Bachelor of Science in Human Anatomy

CERTIFICATIONS & KEY SKILLS
TRAINING
Customer Relationship Management (CRM)
Live Chat & Email Support
Customer Service
Ticketing Systems (e.g., Zendesk, Freshdesk)
Fundamentals (Coursera /
Active Listening & Empathy
Google)
Conflict Resolution
Effective Communication in
Product Knowledge Mastery
Customer Support (LinkedIn
Data Entry & Reporting
Learning)
Remote Collaboration Tools (Slack, Zoom, Trello)
Remote Work
Professionalism (Mercatura
Training Program) TECHNICAL TOOLS

CRM: HubSpot, Zoho
GET IN TOUCH! Support: Zendesk, Freshdesk
Communication: Slack, Gmail, Zoom

Mobile: [open contact info](look above in the "contact info" section) Productivity: Google Workspace, Trello, Notion

Email: Typing speed: 55+ WPM

[open contact info](look above in the "contact info" section)
Location: 2 works road, Enugu
State