Олексій

Oleksii Saida
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Vinnytsia, Ukraine

Experience
Claims Management Specialist (German)
Nestlé Business Services • Remote
04/2025 - Present
Manage approximately 100 transport claims and 200 additional cost cases per month, ensuring accurate processing
and timely resolution.
Utilize SAP, Google Forms, and Microsoft Excel for efficient data entry, tracking, and documentation.
Maintain regular communication with carriers to clarify operational issues, validate claims, and align on
transportation-related matters.
Actively contribute to the preparation of reports for stakeholders and participate in process improvement initiatives
aimed at streamlining the claims handling workflow.
Support dispute resolution efforts by proposing viable solutions and coordinating approvals with senior team
members.
Assisted in Freight Settlement and cost invoicing activities as part of job shadowing to expand understanding of logistics
financial processes.

Sales Manager (German)
TurboMango • Remote
12/2024 - 03/2025
Conducting a large number of outbound calls to establish contact with potential clients.
Scheduling meetings between potential clients and the client.
Using IP telephony to efficiently make calls.
Working with databases and CRM systems to record the results of conversations.
Using sales scripts and a flexible communication approach based on the client's profile.
Interacting with the client to coordinate meeting schedules and provide feedback.
Optimizing workflows to improve the efficiency of converting calls into meetings

Project Assistant (German)
ADT Project Consulting • Vinnytsia, Ukraine
02/2023 - 11/2024
Administrative support for the project group leader and two other long-term experts.
Logistical support for missions of international and national long-term/short-term experts in
Ukraine (transportation, local flights, accommodation, etc.).
Assistance in preparing project research, reports (drafts, etc.), seminars, and other project
events according to established standards.
Support during training events (e.g., participant lists, filling out forms for participants to
evaluate the training).
Systematic maintenance and storage of project documentation and correspondence with
project partner institutions.
Support for communication with the public related to the project (managing the project
website and social media channels, professional connections with the media, etc.).
Support in organizing study trips to Germany or other European countries.
Assistance to management in the daily activities of the project.
Written and oral translations.

Customer Support Manager (German)
EvoPlay • Remote
06/2022 - 02/2023
Communication with customers
Solving customer problems with software
Solving financial difficulties
Supporting customers in all matters, they have arisen
Project Trainee (German)
GIZ (Deutsche Gesellschaft für internationale Zusammenarbeit) • Vinnytsia, Ukraine
06/2021 - 03/2022
Translation and interpretation services
Support with eveng (e.g participant lists, preparation of premises for events, protocoling)
Systematic administration and storage of project documents and correspondence with the
project's partner institutions
Support for public relations work realted to the project (managment of the prohect website
and social media channels, professional media work, etc)

Skills
Microsoft Office, CRM, SAP, IP Telephony, Project Management, Customer service, Communication skills, Documentation
review

Languages
German, English, Ukrainian

Education
International Tourism
Vinnytsia Institute of Trade and Economics • Vinnytsia, Ukraine
06/2023
Master's Degree

Vinnytsia Institute of Trade and Economics of State University of Trade and Economics Kyiv,

International Tourism

Germanic languages and literatures
Vasyl' Stus Donetsk National University • Vinnytsia, Ukraine
06/2022
Bachelor's Degree

Germanic languages and literatures (including translation), first foreign language ‑ German, second ‑ English.

Won DAAD Stiftung and should've gone to Germany as part of international exchange program, but due to COVID-19
restrictions passed the educational program remotely.