Stanislav

Customer support manager

Age:: 28 years
City:: Kyiv

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Таран Станіслав Олександрович
Вік:27 років
Місто:Київ
Contact info:
Адреса:м. Київ, вул. Сеченова, 6
Телефон:(look above in the "contact info" section)
Ел. пошта:(look above in the "contact info" section)
Work experience:
Customer Support manager/Account manager
from November 2018 to June 2024
Ultimatech, Kyiv (Gambling platform maintenance and digital marketing)
Customer support via emails, calls and chats; handling and allocating cases and requests within different departments; client retention and providing personal assistance to VIP clients
Education:

Bachelor's degree, 2014-2018, Taras Shevchenko National University of Kyiv, Faculty of Information Technology, "Computer Science"
Skills:

- experience in MS Excel, Zammad Helpdesk, OTRS and Jiira Service desks; knowledge of CRM services and international payment tracking systems
- communicating with English-speaking clients and working on their requests over the phone/ in chats/in tickets under stressful conditions (high traffic, night shifts); soft skills
- C2 (Advanced) level of English
Courses:
- English technical language university course for Computer Science
- Server Side courses at w3schools.com
- “I can hear right through you. Effective Negotiation Technique ", M. Goulston

Salary expectations:

1000+ USD

Stanislav

Customer support manager

Contact information

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