Yaroslav
Customer service manager, 40 000 UAH
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/11599695/
Work experience
Dispatcher
from 08.2024 to 10.2024
(3 months)
Hugo Hunter, Dnipro (Transportation and logistics)
Call center operator
from 11.2019 to 02.2020
(4 months)
Yellow Stone, Dnipro (Telecommunications and networking)
Supervisor
from 07.2019 to 08.2024
(5 years 2 months)
Simply Contact, Dnipro (Telecommunications and networking)
My key responsibilities were: engaging and motivating agents, managing financial issues, monitoring agents effectiveness, aiming for compliance with KPI, analyzing requests, providing feedback, and all kinds of assistance, via IT department in particular, reporting to executives, working with statistics, scheduling, tracking the onboarding period, and newbies alignment with their weekly targets, making updates, participation in the interview of the new candidates, maintaining engagement with the partners via working channels, etc.
Call center operator
from 06.2017 to 07.2018
(1 year 2 months)
Tell2Tell, контакт-центр (Telecommunications and networking)
Education
PSACEA
International economics + Management and logistics, Dnipro, Dnipro
Higher, from 2018 to 2023 (5 years)
Additional education and certificates
Friends English Club
2 years of education, from B1 to C1.
Knowledge and skills
- Comnica
- Amadeus
- Skyspeed
- Hubtype
- Користувач Salesforce
- MS Outlook
- MS Office
- Jira
- Slack
- Intercom
- Zendesk
- PC User
- Confidence
- Linux
- Google Docs
- MS Power BI
- CRM
- MS Teams
- Уміння працювати в режимі багатозадачності
- Продаж БАДів
- Управління командою
- Ділове спілкування
- Уважність
- Ведення CRM
- Стресостійкість
- User Bitrix24
- Waze
- Google Meet
- Google maps
- Sales
- Punctuality
- Communicability
- Educability
- Management of CRM
- Комунікабельність
- Працьовитість
- Здатність до навчання
- Неконфліктність
- Чесність
- Адаптивність
- Доброзичливість
- MS Excel
- Користувач Бітрікс24
- Продуктивність
- Висока працездатність
- Прийом вхідних дзвінків
- Дисциплінованість
- Гарна дикція
Language proficiencies
- English — advanced
- Ukrainian — above average
More resumes of this candidate
Considering positions: Team leader customer service, Оператор call-center, Customer support representative, 7 more positions
43 000 UAH
Dnipro, Remote
Higher education · Full-time
- Оператор call-center, CCIG Ukraine, 1 year 4 months
- Supervisor, Simply Contact, 5 years 2 months
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The candidate's resume is posted at https://www.work.ua/resumes/11599695/