Resume from April 23, 2024 PRO

Yaroslav

Supervisor, 28 000 UAH

Employment:
Full-time, part-time.
Age:
25 years
City of residence:
Dnipro
Ready to work:
Dnipro, Remote

Contact information

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Work experience

Agent

from 11.2019 to 02.2020 (3 months)
Yellow Stone, Dnipro (Consulting, accounting and auditing)

Supervisor

from 07.2019 to now (4 years 10 months)
Simply Contact, Dnipro (Telecommunications and networking)

My responsibilities are: engaging and motivating agents in workflow, managing the financial issues, monitoring their effectiveness (KPI), analyzing their requests providing feedback, schedule distribution, etc.

Call-centre operartor

from 06.2017 to 07.2018 (1 year 1 month)
Tell2Tell

Education

PSACEA

International economics + Management and logistics, Dnipro
Higher, from 2018 to 2023 (5 years)

Additional education and certificates

Friends English Club

2 years of education, from Pre-intermidiate to Advanced.

Knowledge and skills

MS Excel PC User MS Word Confidence Linux Google Docs Google MS Power BI CRM MS Teams

Language proficiencies

English — advanced

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