Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/11599695/?puid=596921

Work experience

Dispatcher

from 08.2024 to 10.2024 (2 months)
Hugo Hunter, Dnipro (Transportation and logistics)

Call center operator

from 11.2019 to 02.2020 (3 months)
Yellow Stone, Dnipro (Telecommunications and networking)

Supervisor

from 07.2019 to 08.2024 (5 years 1 month)
Simply Contact, Dnipro (Telecommunications and networking)

My key responsibilities were: engaging and motivating agents, managing financial issues, monitoring agents effectiveness, aiming for compliance with KPI, analyzing requests, providing feedback, and all kinds of assistance, via IT department in particular, reporting to executives, working with statistics, scheduling, tracking the onboarding period, and newbies alignment with their weekly targets, making updates, participation in the interview of the new candidates, maintaining engagement with the partners via working channels, etc.

Call center operator

from 06.2017 to 07.2018 (1 year 1 month)
Tell2Tell, контакт-центр (Telecommunications and networking)

Education

PSACEA

International economics + Management and logistics, Dnipro, Dnipro
Higher, from 2018 to 2023 (5 years)

Additional education and certificates

Friends English Club

2 years of education, from B1 to C1.

Knowledge and skills

• MS Outlook
• MS Office
• Jira
• Slack
• Intercom
• Zendesk
• PC User
• Confidence
• Linux
• Google Docs
• Google
• MS Power BI
• CRM
• MS Teams
• Уміння працювати в режимі багатозадачності
• Продаж БАДів
• Управління командою
• Ділове спілкування
• Уважність
• Ведення CRM
• Стресостійкість
• User Bitrix24
• Waze
• Google Meet
• Google maps
• Sales
• Punctuality
• Communicability
• Educability
• Management of CRM

Language proficiencies

• English — advanced
• Ukrainian — above average
• Russian — fluent