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Anastasiia
As an employee, I am energetic, responsible, and empathetic. My
diverse experience across various roles, from teaching and camp

Ivanilova counseling to managing an escape room and providing customer
support, has equipped me with a broad skill set. I excel at engaging
and supporting others, whether it's guiding children and teenagers,
assisting customers, or advising students on international study
Contact
programs. I consistently approach challenges with creativity and
Address resourcefulness, finding original solutions and ensuring a positive

Seoul 07047 experience for those I work with.

Phone
01027404127 Work History
E-mail
[open contact info](look above in the "contact info" section) 2021-10 - Customer Support Specialist
Current Canadian Pharmacy, Canada
WWW
https://bold.pro A customer support specialist is an evening remote job
/my/anastasiia-ivanilova- . In this role, I assist customers with their issues, providing
240730182254/543r>Bold necessary support and solutions to their problems.
Profile Developed knowledge base of frequently asked
questions and solutions, facilitating faster issue
resolution.
Skills Handled escalated support cases with diplomacy
and tact, successfully defusing tense situations
Empathy
between the company and its customers.
Resolved customer complaints with empathy and
Responsibility
patience, restoring client confidence in company.
Enhanced customer satisfaction by addressing and
Energetic
resolving complex issues promptly and professionally.

Diligent 2019-06 - Escape-room Actor / Director
2022-12 Culmination Quest, Odesa , Ukraine
Skilled at listening to
As the director of an escape room , I often oversaw

Child Supervision games played by teams of children and teenagers.
In these cases, I personally monitored the gameplay

Activity Planning and participated as an actor to assist and guide
them. My role was to ensure that the young
Behavioral issue response participants felt comfortable and safe, carefully
managing the experience to prevent them from
Effective communication becoming overly frightened.
Developed strong communication skills by
Relationship building interacting with diverse groups of participants and
adapting to their individual needs.
Performance improvement Promoted teamwork among fellow actors through
open communication channels and constructive
Customer response feedback exchanges.
Collaborated with team members to ensure
seamless execution of escape room activities,
Languages resulting in positive customer feedback.

Ukrainian 2020-03 - Language School Manager
2020-06 Yeni Dunya, Odesa , Ukraine
Bilingual or Proficient (C2)
Curated study abroad programs for middle and high
Russian
school students and conducted negotiations with
Bilingual or Proficient (C2) university representatives. Assisted students in
choosing their field of study and preferred
English
language.
Advanced (C1) Implemented data-driven strategies to monitor
student progress and inform instructional decisions
Korean
by teachers.
Intermediate (B1) Maintained accreditation status by meeting
requirements set forth by relevant accrediting
German
bodies.
Beginner (A1) Enhanced student experience by collaborating with
faculty to develop engaging academic programs.
Bulgarian

Beginner (A1) 2018-06 - Camp Counselor
2018-09 Shevtsova Children Camp, Zatoka , Ukraine
As a camp counselor, I cared for two groups of
children, ages 7 to 10 and 14 to 16. I provided
comprehensive support, ensuring their well-being
and addressing their mental health needs. I fostered
a nurturing environment, helping them feel secure
and comfortable. We also collaborated on various
stage productions, and our group proudly won first
place in the camp competition
Maximized camper enjoyment by adapting
programs to accommodate diverse interests and
abilities.
Acted as a positive role model, demonstrating
strong leadership skills and exemplifying the camp''s
core values.
Strengthened parental trust and satisfaction through
regular, detailed communication regarding
campers' well-being and progress.
 Enhanced camp's online presence by creating
engaging content showcasing camp life and
activities.
Improved emergency preparedness with regular
staff training on safety protocols and first aid
procedures.
Supported campers' personal growth by providing
consistent emotional and social support.
Achieved significant reduction in camper conflicts
by implementing proactive conflict resolution
strategies.
Improved camp cleanliness and organization with
thorough daily inspections and maintenance tasks.
Supported campers in realizing their full potential
through guidance and encouragement in skill
development sessions.
Cultivated culture of respect and understanding
through diversity and inclusion training sessions.

2016-03 - Model School Teacher / Director
2018-06 Katrin Model Agency, Odesa , Ukraine
Collaborated effectively with fellow models,
photographers, stylists, and makeup artists to create
cohesive and successful projects.
Supported students in developing social skills
through structured activities and positive
reinforcement techniques.
Identified struggling students early on and provided
additional support through tutoring sessions and
modified lesson plans.
As a teacher of acting and runway modeling in a
modeling school, I worked with children and
adolescents aged 9 to 20. I conducted classes in
acting techniques, voice training, and stage
presence, as well as runway walking and posture.
My focus was on developing students'
self-confidence, creativity, and professionalism. I
also prepared them for auditions and performances,
providing feedback and creating a supportive
learning environment.
Education

5급
급: Language School
Chungang University - Seoul , South Korea

2022-07 Bachelor: Law
Mechnikov International University - Odesa , Ukraine

Interests

Psychology

Dancing

Acting

Reading

Jujitsu

Muay-thai

Pole-dance

Runway

Fashion

Art management