Omolola

AJAYI OMOLOLA
Customer Experience Champion | Problem-Solver | People-First Professional
Tel: @Recca_Be | [open contact info](look above in the "contact info" section)
PROFESSIONAL SUMMARY
Warm, quick-thinking customer support professional who turns frustrated customers into happy ones. Skilled at untangling issues fast, communicating clearly, and keeping cool under pressure — whether it's a refund dispute, a technical redirect, or a first-time inquiry. Brings a genuine, people-first approach backed by real CRM chops and a track record of boosting satisfaction scores. Ready to bring that same energy to a global, remote-first team.
SKILLS
• Excellent verbal and written communication
• Customer relationship management & customer success
• Problem-solving and conflict resolution
• Multitasking and time management
• Data entry and record keeping
• CRM tools (e.g., zoho)
• Active listening and empathy
• Team collaboration
• Clear and professional communication
• Emotional intelligence
• Microsoft Office Suite (Word, Excel, Outlook) & Google Workspace
• Analytical thinking
PROFESSIONAL EXPERIENCE
Customer Success Manager2024 – 2025
GYB (Got Your Back) Support — Remote
• Directed clients to the right technical support team for device-related issues, keeping resolution times fast and frustration low.
• Answered a steady stream of client questions and emails, turning confusion into clarity with every reply.
• Built lasting customer relationships through proactive, empathetic communication and follow-through.
Sales Manager2021 – 2022
UnitedCo — Remote
• Oversaw business growth, operations, and strategic planning.
• Developed sales strategies to boost market share and revenue.
• Introduced an employee recognition program, enhancing productivity and morale.
• Created sales roadmaps for successful product launches.
Customer Support2022 – 2023
Claim Justice — Remote
• Assisted customers in initiating refund requests and resolving payment issues.
• Guided customers through the process of obtaining refunds or reimbursements.
• Provided troubleshooting and support to resolve financial transaction disputes.
• Ensured timely and effective communication regarding refund status and next steps.
EDUCATION
Bachelor of Medicine and Surgery (MBBS)
Bowen University, Iwo, Nigeria.
PERSONAL ATTRIBUTES
• Empathetic and approachable
• Detail-oriented and organized
• Fast learner and adaptable
• Strong sense of responsibility
LANGUAGES
English (Native)
Spanish( Beginner)
Ukrainian (Beginner)