Karina

Karina Kuznietsova
Executive Assistant | Operations & Project Coordinator
Email: [open contact info](look above in the "contact info" section) | Phone: [open contact info](look above in the "contact info" section)
Professional Summary
Dedicated and results-driven Executive Assistant with over 8 years of experience supporting C-suite executives and managing complex operations across industries such as construction, hospitality, and international business. Skilled in CRM systems, project coordination, team leadership, and communication. Adept at improving workflow efficiency, managing schedules, and ensuring seamless communication between departments, clients, and external stakeholders. Multilingual professional fluent in English, Polish, Ukrainian, Russian, and conversational Chinese.
Professional Experience
Executive Assistant | Operations Coordinator
Bastion Builds (Roofing Company) | USA Ohio| | Remote |October 2023 – Present
•Managed and optimized the CRM system to track projects, customer communications, and payment schedules.
•Oversaw complex scheduling and calendar management for the CEO, ensuring all meetings and project deadlines were met.
•Acted as the liaison between the CEO, sales team, workers, and external managing companies to maintain consistent and timely information flow.
•Coordinated weekly sales team meetings, reviewed project updates, and ensured alignment on job schedules, deliverables, and client communications.
•Managed project documentation for roofing and repair projects, ensuring accuracy, compliance, and timely delivery of Certificates of Completion (COC).
•Facilitated communication with insurance companies and adjusters to expedite payments and resolve any project-related issues.
•Monitored project budgets and supplementing processes, prepared documentation, and coordinated approvals with the CEO and in-house adjusters.
•Trained on roofing processes, customer service protocols, and insurance claims management to streamline company workflows.
•Ensured that all stakeholders (sales team, construction workers, clients) were consistently updated on schedules and project timelines.
Executive Assistant to the CEO
JAMA International | Guangdong, China | Hybrid | Apr 2016 – Jun 2022
•Managed executive schedules, proactively resolving conflicts and prioritizing tasks.
•Composed clear, concise communication for the CEO, reducing response time by 10%.
•Coordinated over 40 international meetings per month, managing logistics and ensuring seamless operations.
•Executed 10 annual corporate events with attendance of 50–500, aligning with company objectives.
•Maintained workflow cohesion across multiple time zones by communicating effectively with international teams.
•Successfully managed confidential correspondence and prioritized sensitive tasks.
First Shift Supervisor
JTJD Hotel | Guangdong, China | Mar 2014 – Mar 2016
•Developed and implemented Standard Operating Procedures (SOPs) to improve front desk operations.
•Resolved guest issues promptly, maintaining high customer satisfaction levels.
•Designed and implemented employee training manuals for onboarding new hires.
•Managed staff schedules to optimize customer service delivery and operational efficiency.
Restaurant Manager
International Foods | Guangdong, China | Jan 2012 – Feb 2014
•Hired, trained, and managed a team of 50+ staff members on service standards and health protocols.
•Increased social media engagement by 20% through promotions and contests.
•Achieved a 99% score from the Restaurant Health Inspection Committee.
•Reduced employee turnover by 35% through proactive leadership and team-building initiatives.
Skills
Technical Skills
•CRM Systems (Salesforce,Acculynx, Proline, SquareDash- custom & AI platforms)
•Microsoft Office Suite: Excel, Word, PowerPoint. Drive
•Scheduling Tools: Calendly, Outlook, Zoom, Skype, Google Meet, ai apps
•Project Management Tools: Asana, Trello, AI

Core Competencies
•Project Coordination and Documentation Management
•Calendar and Schedule Optimization
•Insurance Claims Handling and Adjuster Coordination
•Event Planning and Execution
•Team Leadership and Training
•Workflow Improvement and Problem Solving
Languages
•Fluent: English, Polish, Ukrainian, Russian
•Conversational: Chinese
Education
Tour Operator & Hotel Management
WSHIFM | Poland
Volunteering
Ukraine War-Time Efforts | 2022
•Prepared and distributed meals, medical supplies, and clothing at local community food banks.