Contact information

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Work experience

Aviation Technical Support Engineer

from 01.2025 to now (1 year 7 months)
airBaltic, Riga (Транспорт, логістика)

First line technical support for the fleet of 51 Airbus A220-300 aircraft of the airBaltic airline.
Managing AOG (aircraft on ground - i.e. broken) situations: finding maintenance staff, spare parts, arranging transportation, accomodation for maintenance staff.
Checking daily maintenance tasks for airBaltic fleet and doing necessary corrections.

Фахівець з підтримки клієнтів

from 11.2022 to 10.2024 (2 years)
Boeing Ukraine LLC, Київ (Машинобудування)

Customer support of aircraft maintenance organizations in Singapore, China, Costa-Rica, UK and Canada, performing passenger-to-freighter modification of Boeing 737 and 767 aircraft.

Gaming Support Agent

from 04.2018 to 12.2024 (6 years 9 months)
NDA, Київ (Маркетинг, реклама, PR)

Igaming support agent for UK market.

Working on daily tickets from customers on various questions related to the online gaming websites.

Customer support agent in airport

from 03.2018 to 02.2022 (4 years)
Kyiv Sikorsky International Airport, Київ (Транспорт, логістика)

Helping airline representatives with ground operations at the Kyiv Sikorsky International Airport.

Preparing necessary flight documentation for air crews.

Passenger and baggage load control.

Education

National Aviation University

Aircraft engineering, Київ
Higher, from 2014 to 2020 (6 years)

Additional education and certificates

Business English

2014-2020

Knowledge and skills

• AutoCAD
• SolidWorks
• Комунікабельність
• Ведення CRM
• Продаж B2B
• Здатність до навчання
• Цілеспрямованість
• Знання стандартів ДСТУ
• Розробка креслень
• Знання ЄСКД
• Уміння працювати в режимі багатозадачності
• Дисциплінованість
• Доброзичливість

Language proficiencies

English — fluent