Ahmed

AHMED ZAKARYA
Senior Customer Support Specialist

Reliable Customer Support Specialist with 5+ years of experience in customer service, sales support, data
entry, and operations coordination. Skilled in customer communication, problem solving, upselling, and
process improvement. Experienced with dispatch platforms, CRM tools, and administrative systems, with a
strong focus on accuracy, efficiency, and customer satisfaction. Proficient in all Microsoft Office tools,
including Word, Excel, PowerPoint, and Outlook.

Cairo, Egypt 28.02.2001 +(20) 1070222195
[open contact info](look above in the "contact info" section)

EDUCATION

09.2018 - 06.2023
National Aviation University in Kyiv
Aircraft Maintenance Technology

EXPERIENCE
05.2024 - present
Broker & Dispatcher
Sales Manager
Coordinated daily operations and scheduling
Managed customer communication and follow-ups
Maintained records and resolved issues efficiently

04.2023 - 04.2024
Tertoro Inc
Customer Operations Specialist
Managed dispatch operations and customer support
Updated records and tracked shipment progress
Coordinated communication with carriers and clients

09.2020 - 05.2022
Delta Express EU GmbH
Freight Dispatcher & Operations Support
Coordinated freight operations across Europe
Managed scheduling and carrier communication
Maintained operational records and workflow tracking

06.2019 - 08.2020
My Land Trading
Customer Support Representative
Provided customer support and handled client inquiries
Assisted customers with sales-related questions and order follow-up
Maintained accurate customer information and documentation
Supported daily administrative and communication tasks

LANGUAGES
Arabic - Native
English - Advanced
Russian - Basic