Аліна

Customer support representative

Considering positions:
Customer support representative, менеджер з обробки замовлень, чат-менеджер, менеджер з продажу, спеціаліст по роботі з клієнтами, менеджер інтернет-магазину, менеджер контакт-центра 
Employment type:
full-time
Age:
23 years
City of residence:
Pivdenne (Odesa Region)
Ready to work:
Remote

Contact information

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Work experience

Бартендер

from 05.2025 to 09.2026 (1 year 5 months)
Everest, готельно-ресторанна мережа, Дистанційно (Готельно-ресторанний бізнес)

• Worked in an international team in a fast-paced hospitality environment.
• Followed service procedures and maintained accuracy under pressure.
• Helped colleagues adapt to work processes and resolve operational issues

Waitress

from 01.2023 to 12.2024 (2 years)
Hotel Premier, Дистанційно (Готельно-ресторанний бізнес)

Poland | 2023 – 2024
• Communicated with international guests and colleagues.
• Followed established procedures and maintained service quality.
• Adapted to changing priorities and resolved day-to-day issues.

Waitress

from 01.2021 to 12.2022 (2 years)
Готель Галерея, ТОВ, Дистанційно (Готельно-ресторанний бізнес)

Poland | 2021-2022
• Maintained service standards, organized daily tasks, and worked efficiently while following established procedures.

Customer support representative

from 01.2020 to 12.2020 (1 year)
Rainbow-Clothes, Південне (Одеська обл.) (Оптова торгівля, дистрибуція, імпорт, експорт)

• Answered incoming customer phone calls and responded to customer inquiries via SMS.
• Provided information about products, orders, delivery, and store policies.
• Assisted customers with questions and helped resolve common issues.
• Maintained polite and professional communication to ensure a positive customer experience.

Education

Ообму

Гінекологія, Одеса
Specialized secondary, from 2018 to 2020 (2 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

  • Здатність до навчання
  • Самостійне прийняття рішень
  • Саморозвиток
  • Організованість
  • Уважність
  • Висока працездатність
  • Стратегічне мислення

Language proficiencies

  • English — average
  • Polish — advanced
  • Ukrainian — fluent
  • Greek — beginner

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