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Marharyta Profile
Sydorenko Dynamic call center operator with extensive experience in customer relations
and multitasking abilities. Currently engaged in optimizing client interactions at

C A L L C E N T E R O P E R ATO R
Medesana while previously honing graphic design skills as a junior freelancer.
Exceptional at maintaining composure under pressure, fostering collaborative
environments, and paying meticulous attention to detail. Aiming to leverage this
Details
diverse skill set in future opportunities within the call center domain or related fields.
Ukraine Continuously seeking to enhance professional capabilities and contribute to team
[open contact info](look above in the "contact info" section) success.
[open contact info](look above in the "contact info" section)

D AT E O F B I R T H
Employment History
17.07.2006
Call center operator, Medesana
SEPTEMBER 2024

Skills As a Call Center Operator at Medesana, responsibilities involve managing inbound
Customer Relations and outbound calls, addressing customer inquiries, and providing detailed information
about services and products. The role requires a strong focus on customer satisfaction
Call Handling and the ability to handle various situations with professionalism. Strategies have been
implemented to enhance communication with clients and streamline processes for
Graphic Design
better service delivery.

Team Collaboration • Successfully handled a high volume of calls while maintaining quality service
standards.
Attention Detail • Received positive feedback from customers for exceptional service.
• Collaborated with team members to achieve monthly performance targets.
• Trained new staff on call center protocols and customer service techniques.
Languages
Ukrainian Junior Graphic Designer, Freelance
APRIL 2024 — AUGUST 2024

English In the role of Junior Graphic Designer, creativity and technical skills were employed to
develop visual content for various clients. This position involved designing marketing
Russian materials, branding elements, and social media graphics while adhering to client
specifications and deadlines. Collaboration with clients ensured that design concepts
effectively communicated their brand messages.

• Created eye-catching graphics that enhanced brand visibility and engagement.
• Utilized design software proficiently to deliver high-quality visual content.
• Participated in brainstorming sessions to generate innovative design ideas.
• Received commendations for meeting project deadlines and exceeding client
expectations.

Realtor, Home Dev
JUNE 2023 — MARCH 2024

As a Realtor at Home Dev, the focus was on guiding clients through the process of
buying and selling properties. This involved conducting market analysis, arranging
property viewings, and negotiating contracts. Building strong relationships with
clients was essential to understanding their needs and providing tailored solutions.

• Successfully facilitated numerous property transactions, resulting in high client
satisfaction.
• Developed comprehensive market reports to inform clients about trends and
opportunities.
 • Implemented effective marketing strategies to attract potential buyers.
• Conducted open houses and property tours to showcase listings.
• Maintained an extensive network of contacts within the real estate industry.

Education
Graphic Designer, Wizeclub
FEBRUARY 2024 — JUNE 2024