Princewill
Technical support specialist
- Considering positions:
- Technical support specialist, System administrator, Call center operator, Sales specialist, Менеджер з персоналу
- Age:
- 26 years
- City of residence:
- Odesa
- Ready to work:
- Remote
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/11956291/
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SUMMARY
Tech Support Specialist with 3+ years of experience providing comprehensive technical solutions across Windows and macOS environments. Expert in LAN/WAN configurations and ticketing systems, managing 50+ daily customer inquiries with consistent achievement of response time targets. Recognized for developing effective technical documentation and delivering exceptional customer support through strong problem-solving and communication skills."
WORK HISTORY
1. Hallmarkit Business Solutions
- Position: Technical Support
- Duration: June 2023 - July 2024
- Key Responsibilities:
- Provided email and phone technical support
- Managed high-volume customer inquiries
- Documented issues and maintained knowledge base
- Used ticketing systems for issue tracking
- Collaborated with senior technicians
2. Flozzymore
- Position: Technical Support
- Duration: January 2021 - December 2022
- Similar responsibilities to previous role.
EDUCATION
EDO STATE UNIVERSITY | EDO STATE
Bachelor of Engineering in Computer Engineering
- Institution: Edo State University, Iyahamo, Edo State
- Graduation: July 2024
SKILLS
Technical Skills:
- Operating Systems: Windows, macOS
- Networking: LAN/WAN, Router & VPN Configuration
- Tools: Remote Desktop Tools, CRM & Ticketing Systems
- Software: MS Office, MS Excel, Google Workspace, Google Sheets
- General: Troubleshooting
OTHER
Customer service oriented
- Problem-solving abilities
- Documentation skills
- Team collaboration
- Performance-focused
- Multi-tasking capabilities
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The candidate's resume is posted at https://www.work.ua/resumes/11956291/