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Analyst
- Considering positions:
- Analyst, QA-менеджер, модератор, Customer care agent, спеціаліст з введення даних, персональний асистент, контент-спеціаліст, спеціаліст підтримки користувачів, адміністратор, райтер
- City of residence:
- Kyiv
- Ready to work:
- Kyiv, Remote
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Sofiia Solona
[open contact info ](look above in the "contact info" section) Email: [open contact info ](look above in the "contact info" section)
PERSONAL PROFILE
A specialist with strong and versatile language skills and background. Experienced in
reviewing content, analyzing data, maintaining quality standards in a fast-paced
environment. Skilled in handling high volumes of data, documenting trends, and supporting
safe online communities. Reliable, adaptable, and motivated to grow within the tech industry.
CAREER HISTORY
2026-...
Trust and Safety Quality Reviewer | Covalen
● Reviewed moderation decisions to ensure compliance with internal policies and
quality standards
● Identified trends, errors, and policy gaps, contributing to process improvements
● Worked closely with teams to maintain high-quality moderation outcome
2025-2026
Account security investigator | Covalen
● Reviewed and resolved user account issues related to unauthorized access
● Investigated flagged cases and applied platform policies to ensure account security
● Handled high volumes of sensitive data with accuracy and confidentiality
2024-2025
English Tutor | Remote | Freelance
● Provided personalized English lessons, focusing on grammar, vocabulary,
pronunciation, and conversational skills
● Designed and adapted lesson plans to meet individual learning needs and goals
● Utilized online tools and resources to create engaging, interactive learning
experience
2021-2025
Freelance Translator | Remote | Freelance
● Translated various texts from English into Ukrainian and vice-versa
● Assisted friends, students, and community members with accurate, context-sensitive
translations
● Delivered clear, reliable translations under time constraints without formal tools or
software
2024 (March-May)
Leadership Internship | Remote
● Supported communication between international team members providing
real-time translations when needed
● Gained experience in handling projects in an international team
● Conducted research to maintain contextually accurate terminology across
various topics
2023-2024 (July-February)
English Speaking Skills Coach | Volunteer | Remote
● Conducted conversational English lessons to non-native speakers to help them
improve fluency
● Facilitated informal speaking sessions focused on real-life topics
● Offered constructive feedback and cultural insights to enhance language acquisition
EDUCATION/TRAINING
Secondary Level School | Kyiv, Ukraine
Certificate of Complete General Secondary Education
Taras Shevchenko National University of Kyiv
Bachelor’s Degree (incomplete, 2.5 years completed) – "Ukrainian and English Translation
and Editing"
LANGUAGES
● Ukrainian = native speaker
● Russian = fluent
● English = C1
● German = A2
● Spanish = A1
REFEREES AND ADDITIONAL DOCUMENTS ARE AVAILABLE ON REQUEST
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PERSONAL PROFILE
A specialist with strong and versatile language skills and background. Experienced in
reviewing content, analyzing data, maintaining quality standards in a fast-paced
environment. Skilled in handling high volumes of data, documenting trends, and supporting
safe online communities. Reliable, adaptable, and motivated to grow within the tech industry.
CAREER HISTORY
2026-...
Trust and Safety Quality Reviewer | Covalen
● Reviewed moderation decisions to ensure compliance with internal policies and
quality standards
● Identified trends, errors, and policy gaps, contributing to process improvements
● Worked closely with teams to maintain high-quality moderation outcome
2025-2026
Account security investigator | Covalen
● Reviewed and resolved user account issues related to unauthorized access
● Investigated flagged cases and applied platform policies to ensure account security
● Handled high volumes of sensitive data with accuracy and confidentiality
2024-2025
English Tutor | Remote | Freelance
● Provided personalized English lessons, focusing on grammar, vocabulary,
pronunciation, and conversational skills
● Designed and adapted lesson plans to meet individual learning needs and goals
● Utilized online tools and resources to create engaging, interactive learning
experience
2021-2025
Freelance Translator | Remote | Freelance
● Translated various texts from English into Ukrainian and vice-versa
● Assisted friends, students, and community members with accurate, context-sensitive
translations
● Delivered clear, reliable translations under time constraints without formal tools or
software
2024 (March-May)
Leadership Internship | Remote
● Supported communication between international team members providing
real-time translations when needed
● Gained experience in handling projects in an international team
● Conducted research to maintain contextually accurate terminology across
various topics
2023-2024 (July-February)
English Speaking Skills Coach | Volunteer | Remote
● Conducted conversational English lessons to non-native speakers to help them
improve fluency
● Facilitated informal speaking sessions focused on real-life topics
● Offered constructive feedback and cultural insights to enhance language acquisition
EDUCATION/TRAINING
Secondary Level School | Kyiv, Ukraine
Certificate of Complete General Secondary Education
Taras Shevchenko National University of Kyiv
Bachelor’s Degree (incomplete, 2.5 years completed) – "Ukrainian and English Translation
and Editing"
LANGUAGES
● Ukrainian = native speaker
● Russian = fluent
● English = C1
● German = A2
● Spanish = A1
REFEREES AND ADDITIONAL DOCUMENTS ARE AVAILABLE ON REQUEST
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The candidate's resume is posted at https://www.work.ua/resumes/11966110/