Marilyn

MARILYN [open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)
UGOCHUKWU Hillside estate,Gwarinpa, Abuja.

NTIMA
PHARMACIST

PROF I L E EDUCAT I ON

I am a dedicated professional with extensive experience in 2011 - 2015
customer service, sales, and healthcare. Skilled in client
KWAME NKRUMAH UNIVERSITY
relationship management, effective communication, and
OF SCIENCE & TECHOLOGY,
problem-solving, I have a strong track record of providing
exceptional support to customers. My background in GHANA
healthcare and retail enables me to deliver compassionate Bachelor of Pharmacy
service while ensuring efficiency and customer satisfaction.
With experience in sales management, I also possess strong
leadership abilities, strategic sales planning, and business S KI L L S
development expertise.

Patient Counseling &
WORK EXPERI ENCE
medication expertise
2022 - 2024 Effective communication
Port Health Services, NAIA, Abuja Critical thinking and
PORT HEALTH OFFICER, Covid Response Team
Problem solving
I assisted travelers and crew members by
Teamwork & Adaptability
addressing health-related inquiries and concerns.
Project management
I provided clear and empathetic communication
regarding vaccination requirements and health Proficient in Ms Office
regulations.
I ensured smooth processing of health declaration
forms, improving efficiency and accuracy in data CERT I F I CAT I ON
management.
2017
2018 - 2022
Ultipharm Pharmacy, Abuja Certificate in Leadership &
Pharmacist / Customer Care Representative Management in Health
I provided personalized consultations, ensuring University of Seattle
customers understood their medications and health
conditions.
I acted as a liaison between the pharmacy and the
L ANGUAGES
community, fostering trust and long-term
relationships. English
I maintained an efficient appointment tracking
system, reducing missed appointments and
enhancing customer experience.
I assisted in resolving customer complaints with
professionalism and empathy, ensuring satisfaction
and retention.
I conducted follow-ups to monitor adherence and
well-being, enhancing customer engagement and
loyalty.
MARILYN [open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)
UGOCHUKWU Hillside estate,Gwarinpa, Abuja.

NTIMA
PHARMACIST

WORK EXPERI ENCE

2017 - 2018
Malbo Pharmacy, Abuja (Online Pharmacy)
Online Community Pharmacist / Sales Manager
I led sales strategies and customer engagement
initiatives, increasing online pharmacy sales by
improving customer acquisition and retention.
I managed customer inquiries and provided
personalized recommendations, ensuring a
seamless online shopping experience.
I developed and implemented marketing
campaigns to boost product visibility and drive sales.
I monitored inventory and coordinated with the
logistics team to ensure timely product availability
and delivery.
Analyzed customer feedback to enhance service
delivery and optimize the online platform.

REF ERENCE

Available on request
MARILYN
[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)

UGOCHUKWU Hillside estate,Gwarinpa, Abuja.

NTIMA
PHARMACIST

To Whom It May Concern

I am excited to apply for a position at your organization. With
experience in pharmacy, sales management, and customer
service, I bring a strong ability to enhance client relationships,
streamline operations, and drive business growth.

As a Sales Manager for Malbo Pharmacy, an online pharmacy, I
developed marketing strategies that boosted sales and improved
customer retention. At Ultipharm Pharmacy, I provided patient-
centered care, managed appointment tracking, and collaborated
with healthcare providers to ensure seamless service. My role at
Port Health Services further strengthened my ability to
communicate effectively and assist diverse clients in high-
pressure environments.

I am eager to bring my expertise to your team and contribute to
your organization’s success. Thank you for your time—I look
forward to discussing how my skills align with your needs.