Ivan

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IVAN BACHAL [open contact info](look above in the "contact info" section)
STUDENT,
SUPPORT ENGINEER, PM [open contact info](look above in the "contact info" section)

About Me I am a fourth-year Applied Mechanics student, class representative, and top academic performer with
experience in customer support, project management, and technical troubleshooting.

My background includes working as a Customer Support Manager in a fintech company, where I
developed strong problem-solving and communication skills while managing client interactions.
Additionally, I interned as a Project Manager in a startup, leading a team of five developers,
coordinating tasks in JIRA, and ensuring efficient project execution.

Currently, I work as a Technical Support Engineer at a SaaS company, assisting users with
troubleshooting web and desktop applications using tools like Kibana, Zabbix, and Zendesk. I help
optimize software performance and improve the customer experience through data-driven insights.

Having completed an exchange program in Slovakia, I have gained valuable international experience
and improved my English proficiency. My adaptability and analytical mindset allow me to quickly
acquire new skills, and I am eager to contribute to a dynamic team by solving complex challenges
and enhancing technical processes.

Atas 2024 - May
Customer support manager
Experience respond to written tickets and chats of platform users;
advise clients on issues related to the use and operation of the ATAS platform;
settle conflict situations within the limits of my competence;
helping and mentoring newly arrived colleagues
Relevance Research & Development Corporation May - October
Project Manager
Leading a team of five developers, managing project timelines, resources, and
deliverables to achieve project goals;
Utilizing Jira for project tracking, task management, and workflow optimization,
ensuring transparent and efficient project progress.;
Implementing agile methodologies to improve team productivity, enhance
collaboration, and deliver high-quality software solutions;
helping and mentoring newly arrived colleagues
Enestech June- current
Technical Support Engineer
primary installation of the software and its components for new customers (remote);
provide primary onboarding of the system for new customers;
provide accurate, valid and complete information to the customer about the product by using the
technical methods/tools;
solve technical issues, that arise during the installation and usage of the system;
provide appropriate solutions and alternatives on customers’ doubts.

Education 2021 high school diploma

2021-current Applied Mechanics specialization within the Computer
sumy state university Engineering in Mechanics program.

2024 Semp -
Student in an exchange program in Slovakia, Tuke.
2025 Feb

Language Skills Reference
Email
Jira, confluence
Ukrainian [open contact info](look above in the "contact info" section)

English Zendesk Linkedin
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Russian microsoft office package
Phone
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