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ALINA HALLA
Philologist with experience in customer support, and customer
service. Skilled in both written and verbal communication,
detail-oriented, and adept at building rapport with clients.
Proficient in handling documentation and resolving inquiries
efficiently to ensure high customer satisfaction I can also tell
you interesting things about myself, I have a monetized hobby, I
teach aviation and maritime English to students, I have been
doing private lessons as a hobby for 10 years.

[open contact info](look above in the "contact info" section) Work Experience
WhatsApp

2015
Regional medical center
[open contact info](look above in the "contact info" section) -
Medical registrator
2016
registration of sick letters, patient consultations,
documentation management and formation of forms
for the surgery department

Education 2016
Ukraine International Airline
-
Flight attendant
Bachelor of English 2017
philology passenger safety on board the plane, passenger
service, providing first aid, keeping records of goods
Kyiv national linguistic on board
university
2011-2015
2017
LLC Consumer centre
-
Customer Manager
2020
Working with the wider list of customers
Manage of financial lending and support of clients
Expertise

Teaching
2021
Hotel Nationalny
Translation -
Administrator of a hotel
2023
Copywriting Hotel coordination. Responsibility for the coherence of
staff work. Counseling of hotel guests, responsibility
for correspondence.

2023 Anonymous company ( the name is not
Language -
Ukrainian 2024
disclosed according to NDA)
English Customer support
Russian solving client problems, high-quality performance of
tasks, coordinated teamwork. Experience with
Zendesk, Slack, Jira, BambooHR and other systems.