Oleksandr

ALEX ISKRYTSKYI
Customer Support Manager
​ [open contact info](look above in the "contact info" section) ​ [open contact info](look above in the "contact info" section)
​ [open contact info](look above in the "contact info" section) ​ Kyiv, Ukraine

EXPERIENCE EDUCATION
Customer Support Manager/Billing 2025 - 2026 Bachelor Degree -
Langate Software Kyiv, Ukraine Accountant
Langate is an outstaffing company working with clients from the USA. National Academy of
• Problem-solving
Statistics, Accounting and
• Managed billing processes for US-based clients. Audit
• Worked with invoices, payments, and dispute resolution. 2012 - 2022
• Communicated with clients to resolve billing issues and ensure accuracy.
• Improved internal workflows in cooperation with operations teams.
• Supporting issues with payments and posting
Bachelor degree -
Applied statistics
Customer Support Manager/Billing 2023 - 2025 Informational systems and
Pharmbills Kyiv, Ukraine technologies college - Kiev
National Economic University
Pharmbills is an outstaffing company working with clients from the USA.
09/2009 - 06/2012
• Team Work
• Provide customer support for international clients via email and internal
systems.
• Handle billing-related requests, invoices, and payment issues. SKILLS
• Resolve client inquiries efficiently, ensuring high satisfaction levels.
• Collaborate with internal teams to improve service quality and response time. Problem-Solving
• Problem-solving
Customer Service
Sales Development Representative + 2022 - 2023 Time Management
Customer Support Representative
Communication
Helpware Kyiv Ukraine
Helpware's outsourced digital customer service connects you to your customers
where they are
LANGUAGES
• Working with customers;
• Problem-solving;
English Advanced
• Supporting issues with purchases and sales

Russian Native
Policeman 06/2020 - 2022

National Police of Ukraine Kyiv Ukraine
The National Police of Ukraine is the national, and the only, police service of
Ukraine.
• Work with people;
• Problem-solving;
• having 100% faith and belief in myself.

Accountant 07/2013 - 02/2014

State Security Service Kyiv Ukraine
State security service is a structural unit of the National Police of Ukraine,
providing services for the protection of objects of all forms of ownership.
• working with clients on phone to improve the level of service;
• lots of work with databases to fill in the client base and to help people secure
their property.

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