Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/12160894/

Work experience

Sales manager

from 05.2022 to now (3 years 3 months)
Myle, Remote (Transportation and logistics)

As a B2B Sales & Operations Supervisor, I led a team dedicated to providing client-focused logistics solutions in the non-emergency medical transportation (NEMT) sector. Leveraging AI tools, I optimized operations, enhancing productivity and service quality.

• Supervised 15+ dispatchers and drivers, ensuring over 1,200 NEMT rides were successfully completed weekly.

• Utilized AI-powered tools to optimize routing, achieving a 98% on-time delivery rate and minimizing delays.

• Built and maintained partnerships with healthcare providers and insurance companies, improving payment timelines by 10%.

• Enhanced client onboarding processes, cultivating long-term relationships and driving revenue growth.

• Improved team performance by 20% through constructive feedback and training initiatives.

• Achieved a 95% first-contact resolution rate by delivering superior customer service.

• Monitored operations using CRM and AI analytics to ensure alignment with client goals.

Sales coordinator

from 08.2021 to 05.2022 (9 months)
Myle, Remote (Transportation and logistics)

In this role, I provided operational support in logistics, ensuring seamless coordination for NEMT clients.

• Handled inquiries about vehicle locations, ETAs, and schedule changes to deliver a reliable experience.

• Managed scheduling and last-minute adjustments, addressing client needs efficiently.

• Logged interactions in CRM systems to ensure effective follow-ups and accurate records.

• Collaborated with dispatchers and drivers to deliver exceptional service and resolve logistical challenges.

Sales coordinator

from 01.2021 to 08.2023 (2 years 7 months)
UpWorkers, Remote (Marketing, advertising, and PR)

I was responsible for crafting tailored social media strategies to meet each client’s unique goals. Key duties included:

• Content Creation: Developed high-quality, engaging posts for various social media platforms, ensuring content aligned with client branding and messaging guidelines. I focused on visually appealing designs and compelling captions to increase engagement and grow follower bases.

• Ad Management: Designed and implemented paid social media ad campaigns across platforms such as Facebook, Instagram, and LinkedIn, targeting specific audience demographics to maximize reach and conversions.

• Performance Tracking: Monitored campaign analytics, assessing engagement rates, click-throughs, and conversions to gauge success and optimize ad performance. I regularly updated clients with reports and insights on campaign progress.

• Client Collaboration: Communicated with clients to understand their business needs, adjust content strategy accordingly, and ensure satisfaction with deliverables.

• Audience Growth: Employed tactics like hashtag optimization, engagement with followers, and periodic content adjustments to steadily increase audience size and improve overall visibility for each client’s brand.

Logistics manager

from 01.2019 to 01.2021 (2 years)
Landstar, Lviv (Transportation and logistics)

Managed logistics operations and maintained strong relationships with brokers and clients to maximize efficiency.

• Load Sourcing & Rate Negotiation: Identified and secured optimal loads through platforms like DAT, Truckstop, and C.H. Robinson, negotiating top rates and planning cost-effective routes to maximize efficiency for a team of 5-7 drivers.

• Broker Relationship Management: Built strong relationships with brokers, ensuring seamless communication and securing reliable load opportunities that met both client and company standards.

• Client Communication & Issue Resolution: Handled a high volume of client calls and emails, providing real-time logistics updates, troubleshooting dispatch challenges, and ensuring client satisfaction through proactive support.

• Compliance & Documentation Management: Served as an authorized representative for clients, managing document.

Sales coordinator

from 06.2018 to 08.2020 (2 years 2 months)
Lorentz, Remote (Marketing, advertising, and PR)

As a content creator and ad manager, I led Aton's marketing efforts to enhance its brand visibility in the solar energy market.

• Developed a comprehensive marketing strategy to target environmentally conscious consumers.

• Created informative content to educate audiences and promote Aton's solar solutions.

• Executed paid ad campaigns on Facebook, Google, and Instagram, optimizing for leads and conversions.

• Engaged with online audiences, fostering trust and a sense of community around the brand.

Sales agent

from 01.2017 to 06.2018 (1 year 5 months)
VantageNRG, Remote (Marketing, advertising, and PR)

Played a key role in generating leads and qualifying customers for solar panel installations.

• Managed high-volume calls to generate leads and set appointments for technical teams.

• Educated customers on product benefits, overcoming objections to close sales effectively.

Sales representative

from 07.2015 to 12.2016 (1 year 5 months)
Centro Global Solutions, Remote (IT)

Generated sales and built relationships for medical equipment software and communication solutions.

• Conducted cold calls to build a sales pipeline and exceed quotas consistently.

• Provided in-depth product knowledge to clients, enabling informed purchasing decisions.

Education

International Business Academy

Marketing, Lviv
Higher, from 2012 to 2016 (4 years)

Additional education and certificates

Google AI Essentials

4
Certificate

Knowledge and skills

• MS Excel
• MS PowerPoint
• Conducting presentations
• Presentation skills
• User ChatGPT
• Writing prompts for ChatGPT
• Artif
• Self motivation
• Communicability
• Educability
• Responsibility
• B2B Sales
• B2C Sales
• Application of artificial intelligence
• Salesforce CRM Analytics
• Management of CRM
• Independent decision-making
• Organization of internal transport
• GPS monitoring
• Organization of road transport
• Dispatching of transport
• Dispatch
• Sale of medical products
• Sales development

Language proficiencies

• English — fluent
• Arabic — fluent
• Ukrainian — beginner

Additional information

In today’s fast-paced world, business success is defined by innovation, agility, and the ability to drive growth through smart strategies.

With extensive experience in sales, logistics, and digital marketing, I help organizations unlock their potential, optimize operations, and build lasting client relationships. I specialize in B2B sales strategies, utilizing CRM tools and AI-driven insights to boost productivity and achieve measurable outcomes.

If you're looking to elevate your business with fresh ideas and impactful results, let's connect and explore how I can help.


Telegram: https://t.me/Sam3000
Email: [open contact info](look above in the "contact info" section)