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Work experience

Freight manager

from 03.2025 to now (1 year 5 months)
Global Forwarding Enterprises, Remote (Transportation and logistics)

• Manage end-to-end truckload freight operations by connecting shippers with reliable carrier capacity while ensuring on-time service, competitive pricing, and profitable load execution.



• Manage the full shipment lifecycle from quoting and carrier sourcing through delivery and invoicing.



• Negotiate rates with carriers and customers to maximize profitability while remaining competitive in changing market conditions.



• Source capacity for Dry Van, Reefer, Flatbed, Hotshot, Straight Box Truck, Sprinter Van, and specialized freight.



• Build and maintain a nationwide carrier network through relationship management and proactive outreach.



• Coordinate appointments, dispatch, tracking, and delivery while providing proactive customer communication.



• Resolve operational challenges including delays, detention, TONU, rescheduling, and service recovery.



• Partner with sales representatives to secure capacity, develop pricing strategies, and support business growth.



• Review rate confirmations, BOLs, insurance requirements, and shipment compliance.



• Utilize Logistically TMS, DAT Load Board, RMIS, GlobalTranz (GTZ), MacroPoint, Freshdesk, and Samsara.



• Develop new carrier partnerships through cold calling and market outreach.



Core Skills

Freight Brokerage • Transportation Operations • Carrier Procurement • Rate Negotiation • Truckload (FTL) Operations • Logistics Management • Load Planning & Dispatch • Supply Chain Operations • Customer Relationship Management • Problem Solving

Dispatcher Coordinator and Supervisor

from 05.2022 to 01.2025 (2 years 9 months)
Myle NY, Remote (Transportation and logistics)

As a B2B Sales & Operations Supervisor, I led a team dedicated to providing client-focused logistics solutions in the non-emergency medical transportation (NEMT) sector. Leveraging AI tools, I optimized operations, enhancing productivity and service quality.

• Supervised 15+ dispatchers and drivers, ensuring over 1,200 NEMT rides were successfully completed weekly.

• Utilized AI-powered tools to optimize routing, achieving a 98% on-time delivery rate and minimizing delays.

• Built and maintained partnerships with healthcare providers and insurance companies, improving payment timelines by 10%.

• Enhanced client onboarding processes, cultivating long-term relationships and driving revenue growth.

• Improved team performance by 20% through constructive feedback and training initiatives.

• Achieved a 95% first-contact resolution rate by delivering superior customer service.

• Monitored operations using CRM and AI analytics to ensure alignment with client goals.

Logistics manager

from 08.2021 to 05.2022 (10 months)
Myle, Remote (Transportation and logistics)

In this role, I provided operational support in logistics, ensuring seamless coordination for NEMT clients.



• Handled inquiries about vehicle locations, ETAs, and schedule changes to deliver a reliable experience.



• Managed scheduling and last-minute adjustments, addressing client needs efficiently.



• Logged interactions in CRM systems to ensure effective follow-ups and accurate records.



• Collaborated with dispatchers and drivers to deliver exceptional service and resolve logistical challenges.

Sales manager

from 01.2021 to 12.2021 (1 year)
Upwork, Remote (Wholesale, distribution, imports, and exports)

I was responsible for crafting tailored social media strategies to meet each client’s unique goals. Key duties included:



• Content Creation: Developed high-quality, engaging posts for various social media platforms, ensuring content aligned with client branding and messaging guidelines. I focused on visually appealing designs and compelling captions to increase engagement and grow follower bases.



• Ad Management: Designed and implemented paid social media ad campaigns across platforms such as Facebook, Instagram, and LinkedIn, targeting specific audience demographics to maximize reach and conversions.



• Performance Tracking: Monitored campaign analytics, assessing engagement rates, click-throughs, and conversions to gauge success and optimize ad performance. I regularly updated clients with reports and insights on campaign progress.



• Client Collaboration: Communicated with clients to understand their business needs, adjust content strategy accordingly, and ensure satisfaction with deliverables.



• Audience Growth: Employed tactics like hashtag optimization, engagement with followers, and periodic content adjustments to steadily increase audience size and improve overall visibility for each client’s brand.

Freight manager

from 01.2019 to 04.2022 (3 years 4 months)
Landstar, Remote (Transportation and logistics)

• Managed daily transportation operations for a fleet of owner-operators, coordinating freight movement while building strong relationships with brokers and customers to maximize profitability and service performance.

Responsibilities



• Managed daily dispatch operations for a fleet of 5–7 drivers, ensuring efficient load planning and on-time deliveries.



• Sourced profitable freight through DAT, Truckstop, C.H. Robinson, and broker networks, negotiating competitive rates and optimizing routes.



• Built and maintained strong relationships with brokers to secure consistent freight opportunities.



• Coordinated driver schedules, appointments, and shipment updates while resolving dispatch and operational issues in real time.



• Served as the primary point of contact for brokers and customers, providing shipment visibility and proactive communication.



• Ensured compliance with transportation regulations and managed shipping documentation, contracts, and required paperwork.



• Represented clients as an authorized signatory for logistics-related documentation when required.



• Monitored market conditions and freight trends to improve load selection and maximize revenue.



• Resolved service issues, scheduling conflicts, and delivery exceptions while maintaining high customer satisfaction.



Core Skills

Dispatch Operations • Freight Negotiation • Load Planning • Carrier Relations • Broker Relations • Route Optimization • Transportation Operations • Customer Service • Compliance • Logistics Coordination

Digital Marketing Manager

from 01.2018 to 08.2020 (2 years 8 months)
Aton for solar energy (FREELANCE), Remote (Power industry)

•Marketing Strategy Planning: Developed a comprehensive marketing strategy focused on increasing awareness of solar energy benefits and positioning Aton as a trusted provider. This involved identifying target demographics, outlining key messaging, and defining clear campaign objectives.
• Content Creation: Crafted informative and engaging social media posts, blog content, and visuals that educated audiences on solar energy, highlighted Aton’s offerings, and encouraged customer inquiries. I tailored content to resonate with environmentally-conscious consumers and potential residential and commercial clients.
• Ad Campaign Management: Designed and executed paid ad campaigns across Facebook, Google, and Instagram, strategically targeting individuals and businesses interested in sustainable energy solutions. Managed ad budgets to maximize ROI, and continuously monitored ad performance to optimize for clicks, leads, and conversions.
• Performance Analysis and Optimization: Tracked campaign metrics such as reach, engagement, and conversion rates, making data-driven adjustments to improve results. Provided regular reports to the leadership team to showcase the impact of marketing efforts.
• Audience Engagement: Actively engaged with followers by responding to comments and messages, creating a community of engaged customers and fostering trust in the Aton brand.

Telemarketing Sales Representative

from 01.2017 to 06.2018 (1 year 6 months)
VantegNRG, Ontario, Canada (Power industry)

•Appointment Scheduling: Set up appointments for the technical team to install solar panels, ensuring that customers were fully informed about the installation process and the product they were getting.
•Qualification and Customer Engagement: Worked to qualify potential customers for the solar panel program by thoroughly discussing the benefits and details of the installation, making sure they were both interested and eligible.
•Cold Calling and Lead Generation: Made around 200 cold calls per day, reaching a large volume of potential clients to introduce the program and generate leads.
•Inbound Call Handling: Managed inbound calls from customers who were fully interested in the program, discussing their needs and providing additional details to secure their commitment.
•Objection Handling: Overcame objections with persuasive, friendly strategies to maintain customer interest and close appointments effectively.

Sales Service Representative

from 07.2015 to 11.2016 (1 year 5 months)
Centro Global Solutions, US (Medicine, pharmacy)

•Cold Calling and Outreach: Actively made cold calls to prospective clients, effectively building and maintaining a pipeline of sales leads for medical equipment software and computer dialing solutions.
•High-Volume Sales Operations: Managed a high volume of sales calls and transactions, selling specialized medical equipment software and related products, ensuring clients were fully informed about the features and benefits.
•Exceeding Sales Quotas: Demonstrated strong sales skills and a deep understanding of the products, consistently surpassing sales targets and quotas.
•Inbound Call Handling: Answered inbound calls from interested customers, offering detailed information on the products, addressing inquiries, and persuading prospects to engage in purchasing decisions.

Education

International business academy (English)

Marketing, Cairo
Higher, from 2012 to 2016 (4 years)

Bachelor in business administration (English) at the International business academy Marketing Major.

Additional education and certificates

Graphic Design (Photoshop & Illustrator & Indesign & Lightroom)

6

Google AI Essentials

6

Knowledge and skills

• MS Excel
• MS PowerPoint
• Conducting presentations
• Presentation skills
• User ChatGPT
• Writing prompts for ChatGPT
• Artif
• Self motivation
• Communicability
• Educability
• Responsibility
• B2B Sales
• B2C Sales
• Application of artificial intelligence
• Salesforce CRM Analytics
• Management of CRM
• Independent decision-making
• Organization of internal transport
• GPS monitoring
• Organization of road transport
• Dispatching of transport
• Dispatch
• Sale of medical products
• Sales development

Language proficiencies

• English — fluent
• Arabic — fluent
• Ukrainian — beginner